Mystery Shopping Customer Service

We provide mystery shopping services, quality service evaluation programs to some of the top retail, restaurant and hospitality companies nationwide.

Our mystery shopping programs:

• Increase the quality of your consumers' experience

• Build loyalty with your customer

• Reward staff and management

• Increase sales and profits

We believe we constantly deliver the most objective, comprehensive and timely mystery shopping reporting available. "You will not find a better Mystery Shopping Company in Quality of Service or price"

The commitment we have to finding and training mystery shoppers for your concept is unsurpassed and is obvious in the end product you receive. We also provide you with aggregate monthly, quarterly and year to date reports that give you the ability to identify the steps of service by location as well as the areas where you may have opportunities.

The more frequent the mystery shopping visits, the higher degree of focus on the program and scores are kept high and consistent. All of our clients use our program to reward staff and management, along with traditional profit and loss reward systems. This keeps the focus on the quality side of the business as well as the profit side. We both know satisfied customers create frequency and motivate others to visit, saving you marketing dollars on creating trial.

We assign mystery shoppers based on our clients' profile and have an extensive database of mystery shoppers nationwide. We will customize your evaluation and training material based on your criteria. Our mystery shopping programs are completely tailored for your business.

Each mystery shopping assignment is tailored to the clients needs and every mystery shopping program is custom designed for your concept or type of business.

Mystery shopping evaluations are available to you within 12 - 24 hours.

We take great pride in the fact that we strive to provide the highest quality service evaluations or mystery shopping available.

Customer Service is our passion, Satisfaction Services, Inc. ®

Bar spotters

Bar Spotting - bar spotters

Guest Relations

Guest Services

Integrity shops

Mystery shopping

Mystery shopping hotels

Mystery Shopping my business

Restaurant mystery shopping

Loss Prevention - mystery shopping & service evaluation

Secret shoppers

Satisfaction Services - spa service evaluations

IVR - Satisfaction Services brings IVR (Integrated Voice Response) and other telephone surveys and call center options to our mystery shopping services

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services

Mystery Shopping Check Cashing Scam: We are Satisfaction Services, Inc. ®, The “Mystery Shopping” company - There are disreputable companies scamming shoppers using our name and other companies.

Please beware of scams that offer high paying, get rich as a mystery shopper jobs and check cashing schemes. Mystery Shopping is a real part time job and you can not get rich quickly as a mystery shopper, mystery shoppers must complete mystery shopping assignments and there is work involved . Beware of any mystery shopping or survey scheme that sounds too good to be true.

Mystery Shopping Scam Alert: June 26, 2009

There are disreputable companies scamming shoppers.

One of the latest and more serious we've heard about is a company sending out large advance cashiers checks. The shopper is told to send a Money Gram or Western Union to a person keeping part of the check for themselves. However, the check is not legitimate and bounces, leaving the shopper without any money to cover the Money Gram. News About Mystery Shopping Scam Alert Read More

Mystery shopping in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, District of Columbia, West Virginia, Wisconsin and Wyoming.

We are Satisfaction Services, Inc. ®, The “Mystery Shopping” company we are not affiliated with any of these companies that use our name - mystery shop course online shoppers - Maritz International - none of these companies are authorized to use our name.

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs - IVR -

Satisfaction Services Mystery Shoppers spotlight poor customer service trend on TODAY Show NBC

Today Show Video Segment Link