Secret shopping and customer feedback programs are a neccessity to improve your companies customer service and customer relationships.
Truly great customer service is the key to success in any business.
Using secret shoppers is a way to measure
the customer experience and guest satisfaction from the guests perspective.
Build your business with loyal customers in your business with a secret shopper program that is custom tailored for your company.
Comment cards are often misleading and are often filled out without regard to your real concerns but as a way to win items and get disccounts. Our Secret Shopper programs will give you real feedback from your customers perspective.
SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered
bought and consumed. Loyal customers are built from great service.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of the
customers all the time.
A customer's opinion of your company is always based on their
experience of the product and service they receive. Our custom
tailored secret shopping services programs provide actionable data
for informed decision making.
Measuring and monitoring service gives your staff confidence in
delivering your concept to your specifications. Customer service
should be the number one priority of all your staff, from staff who
answer the phone, to those who deal with suppliers. Secret shoppers
monitor service delivered throughout your company. Statistics show
that for every complaint received by a company there are another ten
dissatisfied customers who simply moan to friends and use a rival
company next time. Secret shopper services gives you an opportunity
to correct mistakes before word of mouth negatively impacts your
business."
Secret shoppers & our
secret shopping services are a direct and reliable method of
assessing customer experience and satisfaction. No other method can
replace simple, effective feedback from anonymous secret shoppers,
more commonly known as a mystery shoppers. By visiting your business
anonymously, posing as a member of the public, they complete a
detailed critique of their visit, giving you a complete evaluation
of the customers service and experience. Different secret shoppers
make several visits over a period of weeks or months depending upon
what type of service you are evaluating.
Each secret shopper program is custom tailored to the clients
needs.
Satisfaction Services Inc are specialists in secret shoppers &
secret shopping services and are market leaders in our field.
Our
secret shoppers results will give you unparalleled insight into
customer experience and satisfaction. Our evaluators examine
professionalism, sales techniques, closing skills, customer follow
up and a whole range of other skills.
Detailed feedback about problems with customer service and positive
aspects as well is vital if you want to retain and expand your loyal
customer base and market share. Use our Secret shopping service
evaluations and "Top of the industry" back up criteria reports and
gain the advantage over your competitors with a "user friendly" and
reliable secret shopping program and learn what a
trustworthy "secret shoppers" program is all about!
Please visit our Secret Shoppers client demo
to see an example of what your Evaluation / Secret Shopping program will look like.
 Secret shoppers are your "insight" to the "Customers Perspective" and Guest "Feedback".
Secret Shopping your Companies Customer Service- Secret Shopping Your Business
Some of the Services we offer as a leading Secret Shopping Company: Secret Shoppers - Mystery Diners - Call Center - IVR - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards - Customer Satisfaction Programs - Guest Service Checks - Secret Shopper Programs
Mystery Shopping
Guest Relations
Guest Services
Integrity Shops
Mystery Shopping Hotels
Mystery Shopping My Business
Restaurant Mystery Shopping
Loss Prevention - mystery shopping & service evaluation
Secret shoppers
Satisfaction Services - Spa Service Evaluations
IVR- Satisfaction Services brings IVR (Integrated Voice Response)
We look forward to talking with you, Please Contact Us
800-564-6574
 News - Mystery Shopping - Mystery Shopping to Improve Customer Service Mystery Shoppers for Your Company Site Map
Secret Shopper Jobs - Satisfaction Services Inc. is constantly seeking secret shoppers or service evaluators to perform our "mystery shopping jobs" and service audits.
How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding. Secret shopping is a part time job done by assignments.
Secret Shopping and Secret Shoppers Facts and Answers
If you have decided to become a secret shopper, let's begin by addressing some of the questions and issues facing people who want to begin secret shopping.
What is secret shopping?
Businesses hire secret shopping companies to conduct research at the client's business. Most often, this research takes the form of secret shoppers posing as customers of the client's business and engaging in typical customer activities. The secret shopper reports on the experience as directed by the client. The secret shopping company then gathers the data and supplies it to the client. The client uses the information for internal purposes; usually to improve customer service, check on integrity and build better customer relations to improve sales and profits.
What is a secret shopper?
A secret shopper is an independent contractor who seeks and accepts secret shopping job assignments from secret shopping companies. Once an assignment is accepted, the secret shopper will evaluate an establishment as a typical customer, following a set of guidelines provided by the secret shopping company. After the evaluation, the shopper compiles a report and submits it.
What is the most important thing to know about being a secret shopper?
If you become a secret shopper you will have many responsibilities. You will have to be organized, motivated, observant, dependable and an excellent writer.
To be an excellent secret shopper you must make a commitment to follow the shopping scenarios, read the training and understand each shopping evaluation job assignment before you do the secret shop. Secret shopping is work it is a real important part time job Satisfaction Services and other secret shopping companies will depend on you to be observant, detailed, timely and dependable. .
Site Map News Articles/Press Mystery Shopping
Customer Experience Management Customer Satisfaction
Customer Service Secret Shoppers for Your Company
Secret shopper programs - retaurants - bars - hotels - chain stores - retail - hotel - spas - QSR - malls- banks - nationwide & worldwide secret shopping service - Trained Secret Shoppers
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"Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our secret shopper services."
Some of the Services we offer as a leading Secret Shopping Company:
Secret Shopper Services - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - IVR Competitor Pricing - Competitive Analysis Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback Secret Shopper Programs - Call Center
Please Contact Us - 800-564-6574 We look forward to talking with you about your company and our services
Satisfaction Services Inc. ®
With Our Secret Shopping Programs and Customer Service Evaluations you Have 24/7 Access to Your Evaluations and Back Up Reports From Anywhere you Have Access To The Internet and our Website with automatic Email notifications available.
How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding. Secret shopping is a part time job done by assignments.
More about Being a Secret Shopper Here
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