| |
|
Mystery Shopping & Secret Shopper Services with over 20 Years of Customer Satisfaction Experience:
 Our concept of mystery shopping, our secret shopper programs and services:
Customer service evaluators / secret shoppers visit your business to
evaluate customer services and product, salesmanship, hospitality...
These evaluations are done anonymously, with our evaluators posing as
regular customers. These evaluators then complete a detailed critique,
including a detailed written summary/story line of the visit, designed
specifically for your business.
We customize each clients evaluation criteria to meet the goals and
expectations you have established for your customer. We then communicate
results back to you in an accurate, comprehensive and timely manner.
- Secure online access to all evaluations, data available 24/7 from
anywhere in the world with internet access
- Leading edge reports (Aggregate reporting, charts, graphs, trends, etc.)
- Completely customizable forms and evaluation programs - tailored to each
client
- Market research
- Incentive and recognition programs
- Competitor
evaluations & research - Compliance Audits
- Superior scheduling and reviewing techniques
|
|
Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center
|
|
|
| |
|
- Telephone follow ups - our customer satisfaction team performs follow up
telephone interviews to determine your success with your customers or
potential clients.
- Telephone surveys (in bound and out bound) - Designed to measure the
quality of your telephone effectiveness with your customers and ensure
sales results.
- Comment Card programs, comment cards - develop or track your existing
program with detailed reporting.
- Exit Surveys - develop or track your existing program with detailed
reporting.
- Website Evaluations - determine ease of use, time of access, follow up
e-mail, delivery notification - Web Surveys.
- Focus groups
- IVR (Instant Voice
Recognition)
- Call Center Programs
|
|
Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.
|
|
|
| |
|
Customer Service is our passion, Satisfaction Services, Inc. ®
Bar Spotters
Compliance Guidelines & Audit Programs
Customer Satisfaction Surveys
Guest Relations
Guest Services
Integrity Shops
Mystery Shopping
Mystery Shopping Hotels
Mystery Shopping Business Services
Restaurant Secret Shoppers
Loss Prevention - Mystery Shopping & Service Evaluation
Secret Shoppers
Satisfaction Services - Spa Service Evaluations
IVR - Satisfaction Services brings IVR (Integrated Voice Response) and other telephone surveys and call center options to our mystery shopping services
Telephone Based Surveys Live or Recorded - IVR - Comment Cards - Guest Survey - Customer Satisfaction - Compliance and Web Survey Programs
Mystery Shopping and Secret Shopper Programs, Customer Service provider Satisfaction Services Inc. provides secret shoppers, customer satisfaction surveys and compliance audits and checks to a wide range of clients and companies
Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services
 Site Map News Articles/Press Mystery Shopping
Customer Experience Management Customer Satisfaction
Customer Service Secret Shoppers for Your Company
|
|
Restaurants
Bars
Compliance Guidelines
Retail Businesses - Clothing, Jewelry, Footwear, Boutiques
Electronics, Cell Phone, Cable, Office Supply
Parks - Attractions
Entertainment Venues
Hotels and Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Hospitality Industry
Liquor Controls
Tobacco - Alcohol
Age Compliance
Loss Prevention
Retail Stores
Optical
Medical
Banking
Financial Institutions
Automotive Sales and Service
Car Wash - Oil Change
Mortorcycle
Convenience Stores
Property Management
Condominium Sales
Manufacturers
Service Providers
Franchise Compliance
Spa Service
Day Spa
Tobacco Compliance
|
|
|
