Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers Customer Satisfaction Services, Inc. Mystery Shopping Company mystery shopping, mystery shopping jobs, secret shoppers, customer service, evaluation evaluating, part time jobs, improve service, guest survey, restaurants, loss prevention
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mystery shopping, mystery shopping jobs, secret shoppers, customer service, evaluation evaluating, part time jobs, improve service, guest survey, restaurants, loss prevention Satisfaction Services - our services mystery shopping, mystery shopping jobs, secret shoppers, customer service, evaluation evaluating, part time jobs, improve service, guest survey, restaurants, loss prevention Clients Log In mystery shopping, mystery shopping jobs, secret shoppers, customer service, evaluation evaluating, part time jobs, improve service, guest survey, restaurants, loss prevention
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Mystery Shopping & Secret Shopper Services with over 20 Years of Customer Satisfaction Experience:

mystery shopping serviceOur concept of mystery shopping, our secret shopper programs and services:

Customer service evaluators / secret shoppers visit your business to evaluate customer services and product, salesmanship, hospitality...

These evaluations are done anonymously, with our evaluators posing as regular customers. These evaluators then complete a detailed critique, including a detailed written summary/story line of the visit, designed specifically for your business.

We customize each clients evaluation criteria to meet the goals and expectations you have established for your customer. We then communicate results back to you in an accurate, comprehensive and timely manner.
 

  • Secure online access to all evaluations, data available 24/7 from anywhere in the world with internet access
  • Leading edge reports (Aggregate reporting, charts, graphs, trends, etc.)
  • Completely customizable forms and evaluation programs - tailored to each client
  • Market research
  • Incentive and recognition programs
  • Competitor evaluations & research - Compliance Audits
  • Superior scheduling and reviewing techniques

 

Shopper Service Contact Satisfaction

Best mystery shopping company


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Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center

 

   
         
    Some of our other services:
       
   
  • Telephone follow ups - our customer satisfaction team performs follow up telephone interviews to determine your success with your customers or potential clients.
  • Telephone surveys (in bound and out bound) - Designed to measure the quality of your telephone effectiveness with your customers and ensure sales results.
  • Comment Card programs, comment cards - develop or track your existing program with detailed reporting.
  • Exit Surveys - develop or track your existing program with detailed reporting.
  • Website Evaluations - determine ease of use, time of access, follow up e-mail, delivery notification - Web Surveys.
  • Focus groups
  • IVR (Instant Voice Recognition)
  • Call Center Programs
 

Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.

IVR Instant Voice Response

 

   
   

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Customer Service is our passion, Satisfaction Services, Inc. ®

Bar Spotters

Compliance Guidelines & Audit Programs

Customer Satisfaction Surveys

Guest Relations

Guest Services

Integrity Shops

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Mystery Shopping Business Services

Restaurant Secret Shoppers

Loss Prevention - Mystery Shopping & Service Evaluation

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Satisfaction Services - Spa Service Evaluations

IVR - Satisfaction Services brings IVR (Integrated Voice Response) and other telephone surveys and call center options to our mystery shopping services

Telephone Based Surveys Live or Recorded - IVR - Comment Cards - Guest Survey - Customer Satisfaction - Compliance and Web Survey Programs

Mystery Shopping and Secret Shopper Programs, Customer Service provider Satisfaction Services Inc. provides secret shoppers, customer satisfaction surveys and compliance audits and checks to a wide range of clients and companies

 

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services

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Customer Experience Customer Experience Management Customer Service Customer Satisfaction
Customer Service Customer Service Customer Service Secret Shoppers for Your Company

 

 

 

Restaurants
Bars
Compliance Guidelines
Retail Businesses
- Clothing, Jewelry, Footwear, Boutiques
Electronics, Cell Phone, Cable, Office Supply
Parks - Attractions
Entertainment Venues
Hotels and Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Hospitality Industry
Liquor Controls
Tobacco - Alcohol
Age Compliance
Loss Prevention
Retail Stores
Optical
Medical
Banking
Financial Institutions
Automotive Sales and Service
Car Wash - Oil Change
Mortorcycle

Convenience Stores
Property Management
Condominium Sales
Manufacturers
Service Providers
Franchise Compliance
Spa Service
Day Spa
Tobacco Compliance

Shoppers Customer Satisfaction

   
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Mystery Shopping Satisfaction Services Inc.

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