Customer Satisfaction Surveys - Improve your Customer Service by evaluating your customer satisfaction with surveys and evaluations on the customers experience from the customers' perspective.
Customer satisfaction feedback is necessary to understand how satisfied your guests are with their experience.
We all know customer satisfaction is essential to the survival of our businesses. The best way to find out whether your customers are satisfied is to ask them.
Satisfaction Services offers a variety of customer satisfaction services, secret shopping programs, customer surveys by telephone or guest checks, inbound call center and outbound telephone call surveys and customer satisfaction surveys, polls and market research.
There are several steps and opportunities to Improving Customer Service in every business- Satisfaction Services is a leader in understanding and evaluating Customer Service and Customer Satifaction for success in your business.
Customer Satisfaction Surveys and Customer Feedback
In today's uncertain economy, we are all trying to improve our bottom-line. This should not mean sacrificing your customer service or the Customers Experience. Statistics reveal 8 out of 10 customers who receive poor service will not communicate their experience with the merchant and will never visit that business again! Consumers will return to the businesses in which they felt their patronage was most valued.
Once you have a clear understanding of your customers, you have the key to establishing and maintaining their loyalty. Building customer loyalty using real insights from the customers perspective and marketing strategies can help cultivate stronger relationships with millions of customers. This means your brand stands out and your bottom line benefits.
Customer Loyalty and Guest Satisfaction
Satisfaction Services offers 20 years of experience mystery shopping providing services including - mystery shopping - which can increase your employee productivity, customer loyalty, and increase sales.
For 20 years, Satisfaction Services has been providing major companies, restaurants, multi unit restaurants, retail stores, manufacturers and service industry companies in customer satisfaction evaluation programs, motivating their employees to improve their service performance, resulting in higher sales and increased profits.
By combining your specific objectives, our 20 years of experience gathering customer service data through Mystery Shopping or customer service satisfaction evaluations, and "real-time" online reporting solutions, you will gain a better perspective of your company - your customers' perspective!
Understanding and improving your Customers Experience is imperative to your business' success. By improving your company's overall customer loyalty and your staff productivity and hospitality, you can increase sales and profit margins, you will benefit from the Satisfaction Services offers.
More Information >>
Small things can add up to a happy, loyal customer...or lost business - Canadian Retail Management - Do you know how much your customers are worth? More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. MORE
WorkForce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE
The TODAY Show
Satisfaction Services spotlights poor customer service trend on Today Show This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. MORE
Florida Restaurant & Lodging
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success
In a recent Zagat Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service.More on Zagat Survey on Service
Grocery Headquarters Magazine
FOOD FORUM-
The bottom line on customer service
A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. MORE
Pizza Marketing Quarterly PMQ
Mystery Shoppers - Putting the carrot before the stick
With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. More from PMQ Satisfaction Services
The TODAY Show
Satisfaction Services spotlights poor customer service trend
on Today Show
This morning, mystery shoppers from Satisfaction Services were
featured on a Today Show segment about the decline of customer
service. To investigate claims that service is at an all time low,
the team had taken hidden cameras into leading retail establishments
and later critiqued the film footage of both good and bad service
for Today Show viewers.
More Today Show Customer Service
Florida Restaurant & Lodging
People dine where they feel good, and
an effective quality and service evaluation program will ensure they
feel good with you
Service with a Smile: The Key to Success
In a recent Zagat Survey, 72 percent of the respondent complaints
were service-related. That is a staggering number, but not entirely
surprising given the current state of customer service.
MORE
Small things can
add up to a happy, loyal
customer...or
lost
business - Canadian Retail Management
Do you know how much your
customers are worth? More importantly, do your store employees and
servicemen know? If a family uses your cleaning and maintenance services
weekly and spends a $100 per month, they are worth $24,000 to your
company over the next 20 years. Losing just 10 customers can mean losing
almost a quarter of a million dollars. More Loyalty
Marketing Power American Marketing
Internal evaluation
programs aid campaigns
Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? About Marketing
Paint and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. MORE
WorkForce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE
Today's Video Pick - MSN Money on Customer Service
How to complain successfully
MSN link to Customer Service Featured Segment " Money Talks" The "customer service hall of shame"
with Stacy Johnson -
Moneytalksnews.com | News That Pays
Mike Albert is a keynote speaker about customer service and the guest eXperience. The steps of Service to Improve Service.
Customer Service - articles, guest speaker, steps of service, customer loyalty, satisfaction services - guest satisfaction |