Guest Relations
Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers Satisfaction Services, Inc. _
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Guest Relations

Truly great guest relations is a key to success in any business. Monitor and measure your guest relations with our mystery shopping services.

Mike Albert, co-founder of satisfaction services inc, was recently quoted saying "Great service is only great service when it has been ordered , bought and consumed. Loyal guests are built from great guest service. Learn from your guests perspective, your guests perception of your services as they are delivered and monitored through mystery shopping.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of their guests all the time.

A guests opinion of your company is always based on their experience of the product and service they receive. After all this is guest relations.

This means that all members of your staff work in your guest relations department. Guest service should be the number one priority of all your staff, from staff who answer the phone, to staff who deal with your guest in any way in their job or service. Statistics show that for every guest complaint received by a company there are another ten dissatisfied guests who simply moan to friends and use a rival company next time.

Mystery Shopping is a direct and reliable method of assessing your guest relations and guest satisfaction. No other method can replace simple, effective feedback from an anonymous guest, more commonly known as a Mystery Shopper or mystery guest. A guest visits your business anonymously posing as a typicfal guest. They then complete a detailed critique of their visit, giving you a complete evaluation of the guest service and experience. Different guests or mystery shoppers make scheduled visits scheduled on your needs and criteria. Each guest relations program is tailored to the clients needs.

Satisfaction Services Inc are specialists in "Guest Relations" Programs / Mystery Shopping Services and are market leaders in our field. Our guest service evaluation reports will give you unparalleled insight into your guests experience and satisfaction. We examine professionalism, sales techniques, closing skills, property, response to requests, any and asll services provided and a whole range of other skills.

Detailed feedback about problems with guest service or guest relations is vital if you want to retain and expand your loyal customer base and market share.

Please visit Guest Relations Services DEMO for more information about how to work with Satisfaction Services, inc.and make our mystery shopping services work for you.

What is Mystery Shopping

Mystery Shopping is the practice of using secret shoppers who have been trained to anonymously evaluate customer service, hospitality, company location operations, merchandising, product quality, loss prevention and employee integrity. Market research and competitive pricing.

To give you unparalleled insight into the customer experience .

Compliance Guidelines
Retail Businesses
Parks - Attractions
Entertainment Venues
Hotels and Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Hospitality Industry
Liquor Controls
Tobacco - Alcohol
Age Compliance
Loss Prevention
Retail Stores
Financial Institutions
Automotive Sales and Service
Car Wash - Oil Change

Convenience Stores
Property Management
Condominium Sales
Service Providers
Franchise Compliance
Spa Service
Day Spa
Tobacco Compliance

You can find articles of us in Marketing News, Grocery Headquarters, Pool & "Spa", Restaurant News, Today's Restaurant News, TV, The Today Show, Business News, Radio, Nations Restaurant News, Business Journal, Money Talks, South Florida Business. The Best Mystery Shopping in Quality and Service.

Magazine Articles, News, Restaurant, Retail, Marketing, Industry publications, Electronics Industry CEA, Para, TODAY Show segment on customer service and articles on the Steps of Service and Guest Loyalty and Staff Rewards

Mystery Shopping Site Site Map Mystery Shopping News News Articles/Press Mystery Shopping Service Mystery Shopping
Customer Experience Customer Experience Management Customer Service Customer Satisfaction
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Mystery Shopping | Satisfaction Services ® 20 years of Mystery Shopping and Customer Service Evaluations | Customer Surveys | Market Research | Secret Shoppers | Mystery Shoppers Jobs & Customer Satisfaction Surveys





Secret Shoppers Mystery Shopping Customer Satisfaction Contact

NBC The Today Show Video Segment - -Satisfaction Services Secret Shoppers

Secret Shoppers Video

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center



Mystery Shopping Companies over 20 years - "Our mystery shoppers are your typical customers and they will evaluate your company from the customers perspective".

Please contact us, we look forward to speaking with you 1-865-809-0423


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Satisfaction Services Inc., Focusing on the formula for success in your business.
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Founded 1988 Mystery Shopping by Satisfaction Services ©2010

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