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Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right.  Secret Shop News Customer Service _
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Mystery Shopping News - Secret Shoppers & Good Customer Service

Satisfaction Services as a leading mystery shopping company has been featured in Magazines / News Articles and on Network TV featuring "Secret Shoppers", "Mystery Shopping" and Improving "Customer Service".

Today Show Customer Service Secret shoppers Satisfaction Services Secret Shoppers spotlight poor customer service trend on TODAY Show NBC

Today Show Video Segment Link

 

This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team of secret shoppers had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. More

Quality Digest Magazine Customer Service Step Quality Digest
Five Steps to Stellar Customer Service
How do you achieve stellar customer service? By following five easy steps.  More About Customer Service

 

 

Florida Restaurant Lodging Association Shopping Florida Restaurant Lodging Association
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success

In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. More service with a smile

Grocery Headquarters Grocery headquarters
F
OOD FORUM
The bottom line on service
A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. More About Grocery Store / Supermarket Service Shoppers Mystery Shopping Value

Pizza Magazine PMQ PMQ's Pizza Magazine
Mystery Shoppers - Putting the carrot before the stick

With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. More PMQ Pizza Magazine Service Shoppers

Money Talks
Secret shopping puts customer service under microscope

Have you ever been in the grocery check-out bagging your own stuff while two or three store clerks stand not too far away talking loudly about taking their upcoming 10-minute break or when their shifts end for the day? More Secret Shopping Service

QSR Restaurant Success QSR Restaurant Success
Quality and Speed for Restaurant Success
Using technology to improve mystery shopping, SECRET SHOPPERS SERVICE.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. More News about Evaluating Customer Service

Small things can add up to a happy, loyal customer...
or lost
business

"Do you know how much your customers are worth?" More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. More

Marketing News Marketing News
Internal evaluation programs aid campaigns

Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? Marketing News on Customer Satisfaction

Retailer Paint and Decorating Retailer Magazine
No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. More

 

 

Earnshaws Earnshaws Business - Business to Business Magazine / Earnshaws - Children's Market - The Defining difference
Learn how boutique owners are using customer service to distinguish themselves from the competition. 

As big-box retailers expand into every town across America with their low-low prices and comfortably predictable store environments, and a record number of retailers make shopping simple for consumers in even the most remote locales, independent children’s wear boutiques must find innovative ways to stand out. Rather than embrace BOGO blow-outs and marketing blitzes, savvy shop owners are simply focusing on old fashioned customer service. Establishing their businesses as not only places to make money, but as extensions of their own homes, they’ve discovered that no amount of free shipping can beat a sincere smile. Boutique Owners About Customer Service

Work Force Performance Workforce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. Workforce Performance

Restaurant News

Nations Restaurant News
Wingstop franchisee: Secret to mystery shopper success is good service for all - Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant in Mentor on the Lake, Ohio. Secret To Mystery Shoppers

FRANCHISE MAGAZINE
Avant Garde Opportunities
"Satisfaction Services Secret Shoppers" is a leading provider of quality and service evaluation programs, a mystery shopping concept. Mike Albert founded Satisfaction Services Inc. in 1989. With many years of experience in restaurant and service businesses, Albert had used mystery shopping services with varying levels of disappointment.  Franchise Magazine Restaurant & Business Programs More

 

Today's Video Pick - MSN Money

Successful Complaining © MoneyTalks NewsHow to complain successfully

MSN link to Customer Service Featured Segment "Money Talks" The "customer service hall of shame" with Stacy Johnson - Moneytalksnews.com | News That Pays

 

Mike Albert Founder of Satisfaction Services is a keynote speaker about customer service, Hospitality and the Guest Experience. Managing the Customer Experience - The Steps of Service - Five Steps to stellar customer service and Customer Service Satisfaction.

We look forward to talking with you, please contact us
800-564-6574

Satisfaction Services, Inc. ®

 

 

How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding, you can make extra money secret shopping.  Secret shopping is a part time job done by assignments. If you want to join our secret shoppers learn more about secret shopping here>

Mystery Shopping Site Site Map - Mystery Shopping News News - Mystery Shopping Service Mystery Shopping - Customer Experience Customer Experience Management - Customer Service Customer Service - Mystery Shopping Jobs Shopping Jobs - Mystery Shopping Business Mystery Shoppers for Your Company

 

Customer Service News Feed US News

"QSR" Quality and Speed for Restaurant Success -Magazine - Article - About Mystery Shopping, About Secret Shoppers - Mystery Diners in Restaurants - also featured in "Nations Restaurant News", PMQ, Pizza Magazine and "Hotslice". FRLA - Restaurant News. Mike Albert founder of Satisfaction Services is also a keynote speaker on customer service and guest experience. Make Extra money Secret Shopping for extra income and benefits.

 

Google

Mystery Shopping Customer Service "Shoppers" visit businesses to evaluate customer service, product quality and delivery.

 

In the News "Shoppers", "Customer Service" and "Customer Satisfaction"

Restaurant Shoppers

SSI Houston was featured in a recent article in Restaurant Startup & Growth Magazine

The Private Eye - Finding Hiring and Using Mystery Shoppers

Jon Kasman says that restaurant operators know that the key to keeping loyal customers is, above all else, quality service. Mystery shopping provides a look at “the true customer experience from an unbiased view,” he says, and that mystery shopping is “like having another set of eyes” and who wouldn’t benefit from that? More

Mike Albert Satisfaction Services Founder Speaker Customer Service

Mike Albert - Founder of Satisfaction Services, Inc. and is a guest speaker on Hospitality, The Customer Experience and Customer Service

Satisfaction Services, Inc.®

Corporate Headquarters - Florida

954-564-6570 /800-564-6574

P.O. Box 11045
Fort Lauderdale,
Florida 33339


United States of America

Email

 

Mickie Albert - Caracatsanis,

Satisfaction Services - Managing Partner Florida, Ft Lauderdale

Customer Service Specialist contact us about evaluating and improving your companies customer service with secret shoppers evaluations

800-564-6574 or 954-564-6570

We look forward to talking with you

 

Interested Clients Email Us

 

Micke Albert

Mickie Albert

Satisfaction Services - Managing Partner Florida, Ft Lauderdale

Customer Service Specialist contact us about evaluating and improving your companies customer service with secret shoppers evaluations

800-564-6574 or 954-564-6570

We look forward to talking with you -

Interested Clients Email Us

 

 

 

 

 

 

 

 

 

For Secret Shoppers

be a secret shopper

How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding.  Secret shopping is a part time job done by assignments.

More about Being a Secret Shopper Here

 

 

   
   


       
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