Avant Garde Opportunities
Satisfaction Services is a leading provider of quality and service
evaluation programs, a mystery shopping concept. Mike Albert founded
Satisfaction Services Inc. in 1989. With many years of experience in
restaurant and service businesses, Albert had used mystery shopping
services with varying levels of disappointment.
With a conviction that a mystery shopping concept should provide the
information to make good companies great, he set out to build a
different kind of mystery shopping
company. Albert believed that if you recognize positive behavior, it
will happen with a greater degree of frequency. Clients, therefore,
are encouraged to share evaluation criteria with all employees so
that everyone knows the goals and expectations that have been
established for service to the customer.
The company began offering franchises and licensed offices in select
markets in 2003, and has since grown to five offices. Satisfaction
Services employs thousands of shoppers worldwide, which has allowed
them to provide service to the most prominent retail, restaurant,
hospitality and service companies worldwide.
Franchise fees start at $40,000 for a market of less than 500,000 in
population, $50,000 for a market of 500,000 to 1 million population
and $75,000 for above 1 million in
population. The cost of international market licensing agreements is
determined on a case-by-case basis. The royalty is 10% of the client