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Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers Satisfaction Services _
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Satisfaction Services spotlights poor customer service trend on Today Show

This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers.

Satisfaction Services. Inc., is a leading provider of quality and service evaluation programs, a mystery shopper concept. Their highly evolved technological platform and reporting provides companies instant access to information that identifies areas of opportunity in which extra training or communication can mean higher sales, customer retention/loyalty and frequency.

The decline of customer service is a hot topic for consumers, and the situation does not seem to be improving. Increasingly, customers are turning to the Internet to vent their frustration against the companies that have treated them poorly. A quick internet search using terms "bad service" + blogs will net over 100,000 hits. Today is an ideal time for businesses to seize the opportunity to stand out above the crowd with good customer service.

Segment aired February 1, 2006, 8:09 a.m.

For more than 16 years, Satisfaction Services has been assisting a range of retail, restaurant, and service organizations to continually improve and monitor service to customers. The Satisfaction Services team brings decades of combined experience from the industries that it supports, which allows it to create and implement customized programs with an understanding of industry challenges and requirements necessary to manage a successful and profitable operation.

Satisfaction Services wants to spotlight the national trend of poor customer service so that companies can work to improve it. Increasingly, customers feel they have no outlet to remedy the situation, and are turning to the Internet to vent their frustrations. In a quick search of the terms "bad service" and "blogs," Satisfaction Services found over 100,000 hits.

This is obviously a topic that is top of mind for consumers. As experts in this area, Satisfaction Services can speak about the decline of customer service, the importance of developing life-long customers, fostering company pride and an organization-wide emphasis on customer experience by through a good evaluation program, creating an evaluation program that focuses on what employees are doing right, and a number of other services related topics.

For more information about Customer Service, secret shoppers and Satisfaction Services, please call (800) 564-6574 / 954-564-6570 or visit

Today Show - NBC News - Press Release Mystery Shopping and Improving Customer Service


Mystery Shopping Customer Service News Satisfaction Services the mystery shopping company has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers.

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Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center
and Customer Feedback - Guest Service Checks - Secret Shopper Programs

Contact Satisfaction Services 800-564-6574 - 954-564-6570


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