Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
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We provide mystery shopping services, quality & service evaluation programs to some of the top retail, restaurant and hospitality companies in America.


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Contact US ABOUT IMPROVING AND EVALUATING YOUR CUSTOMER SERVICE 1-800-564-6574 or locate an office to assist you

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Our mystery shopping programs:

  • Increase the quality of your consumers' experience
  • Build loyalty with your customer
  • Reward staff and management
  • Increase sales and profits

We believe we constantly deliver the most objective, comprehensive and timely mystery shopping reporting available.

Information About Mystery Shopping Customer ServiceThe commitment we have to finding and training mystery shoppers for your concept is unsurpassed and is obvious in the end product you receive. We also provide you with aggregate monthly, quarterly and year to date reports that give you the ability to identify the steps of service by location as well as the areas where you may have opportunities.

service quality and  profit
The more frequent the mystery shopping visits, the higher degree of focus on the program and scores are kept high and consistent. All of our clients use our program to reward staff and management, along with traditional profit and loss reward systems. This keeps the focus on the quality side of the business as well as the profit side. We both know satisfied customers create frequency and motivate others to visit, saving you marketing dollars on creating trial.

We assign mystery shoppers based on our clients' profile and have an extensive database of mystery shoppers nationwide. We will customize your evaluation and training material based on your criteria. Our "mystery shopping" programs are completely tailored for your business.

custom tailored customer service evaluation
Contact Us About Mystery ShoppingEach mystery shopping assignment is tailored to the clients needs and every mystery shopping program is custom designed for your concept or type of business.

Mystery shops / evaluations are available to you within twenty four hours. We take great pride in the fact that we strive to provide the highest quality quality and service evaluations' or mystery shopping available.

We will need to know about your company, the type of business you do, how many locations you have, which aspect of your business you intend to evaluate and when it will be possible to call you or set up a meeting. We look forward to talking with you - call us 800-564-6574.


No matter where you dine, shop, or travel, there’s always one thing that you always expect to find: quality service. So, why should your customers expect anything less?

"Measuring and monitoring performance and the delivery of customer service is not a new concept. Doing it right and consistently can mean a much bigger bottom line." - Mike Albert, Founder SSI - Satisfaction Services


Service is our passion, Satisfaction Services, Inc. ®

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IVR - Satisfaction Services brings IVR (Integrated Voice Response) and other telephone surveys and call center options to our mystery shopping services

Secret shopping is a necessary customer experience management tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier mystery shopping service and secret shoppers nationwide and worldwide to all types of businesses.

We are “The Mystery Shopping Experts” and you will not find a better secret shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.

We mystery shop companies, evaluate customer service and collect customer data feedback in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming, Canada and International Secret Shoppers service and mystery shopping jobs nationwide and International Shopping Service.

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