Restaurant Mystery Shopping Service for over 20 years | Secret Shoppers for Your Restaurants Success

Great customer service is key to success in restaurant profitability and is the way to measure the customer experience and guest satisfaction in your restaurant.

Our selection and training of evaluators for your restaurant (s) is based on over 20 years of successful experience providing "mystery shopping" to many of the most prominent "restaurant, hospitality and service companies worldwide".

Our mystery shopping programs are custom tailored for your restaurant concept or concepts, providing mystery shoppers for all types of restaurants and restaurant services, limited service, QSR, coffee shops, full service, fine dining, take-out and delivery restaurants.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of a mystery shopping company.

QSR - Quality and Speed for Restaurant Success - Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. More About Restaurant Shoppers

Nations Restaurant News
Wingstop franchisee: Secret to mystery shopper success is good service for all - Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant in Mentor on the Lake, Ohio. MORE

Our restaurant mystery shopping programs are unparalleled in the restaurant / bar and hospitality industry!

However you refer to us: Restaurant Shoppers, restaurant shopping services, mystery diners, secret shoppers, shopping restaurants, restaurant shoppers, restaurant bar spotters...we are a vendor of one of the most important services in your restaurant and that is understanding your customers.

Mystery Shoppers for restaurants, bars, hotels, spas, resorts, also called Secret Shoppers and Mystery Dinrs. Our Customer Service Evaluators are Experienced "Restaurant" SECRET Shoppers.

IVR- Satisfaction Services brings IVR (Integrated Voice Response)

Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs

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Restaurant staff

Some of the Shopping Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks Secret Shopper Programs - IVR

Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.

Mike Albert, founder of Satisfaction Services has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers. Mike Albert is a keynote speaker on the "Customer Experience and Guest Service". Mike has been in the restaurant and hospitality industry for over 30 years as a former restaurant owner and a multi unit operator.

Restaurant Mystery Shopping and Secret Shoppers to Evaluate Customer Service and Get Customer Satisfaction and Guest Feedback

Great customer service is key to success in restaurant profitability and is the way to measure the customer experience and guest satisfaction in your restaurant.

Our restaurant mystery shopping programs are unparalleled in the restaurant / bar and hospitality industry!