Restaurant Mystery Shopping Service for over 20 years | Secret Shoppers for Your Restaurants Success | Restaurant Owner and Management Tools
Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers Customer Satisfaction Services, Shopper Service _
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Restaurant Mystery Shopping and Secret Shoppers to Evaluate Customer Service and Get Customer Satisfaction and Guest Feedback

Great customer service is key to success in restaurant profitability and is the way to measure the customer experience and guest satisfaction in your restaurant.

Our selection and training of evaluators / shoppers for your restaurant (s) is based on over 20 years of successful experience providing "mystery shopping" to many of the most prominent "restaurant, hospitality and service companies worldwide".

Our mystery shopping programs are custom tailored for your restaurant concept or concepts, providing mystery shoppers for all types of restaurants and restaurant services, limited service, QSR, coffee shops, full service, fine dining, take-out and delivery restaurants.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of a secret shopper program.

People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou / American Writer

QSR Restaurant Success QSR - Quality and Speed for Restaurant Success - Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. More About Restaurant Shoppers

Nations Restaurant News NRN

Nations Restaurant News
Wingstop franchisee: Secret to mystery shopper success is good service for all -

Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant in Mentor on the Lake, Ohio. More about Satisfaction Services Shoppers from Restaurant News

Our restaurant mystery shopping and secret shopper programs are unparalleled in the restaurant / bar and hospitality industry!

However you refer to us: Restaurant Shoppers, restaurant shopping services, mystery diners, secret shoppers, shopping restaurants, restaurant shoppers, restaurant bar spotters...we are a vendor of one of the most important services in your restaurant and that is understanding your customers.

Secret Shoppers for restaurants, bars, hotels, spas, resorts, also called Mystery Shoppers and Mystery Diners. Our Customer Service Evaluators are Experienced "Restaurant" Shoppers and are typical of your type customer.

Bar Spotting - Bar Spotters - Alcohol Controls - Bar Ethics - Bartender

Guest Relations

Guest Services

Integrity Shops

Mystery Shopping

Mystery Shopping hotels

Mystery Shopping My Business

Restaurant Secret Shoppers - Limited Service, Full Service, Upscale Restaurants, Fine Dining, Casual Dining, Fast Food Take Out, Delivery

Loss Prevention - Shrinkage

Secret Shoppers

Satisfaction Services - Spa Service Evaluations

IVR- Satisfaction Services brings IVR (Integrated Voice Response)

 

 

Some of the Customer Satisfaction Services we offer as a leading Mystery Shopping Company: Secret Shoppers - Telephone Surveys - Web Survey - Guest Check Survey - Guest Surveys - Customer Satisfaction Programs - Guest Feedback - Direct Response -Exit Surveys - Comment Cards and Compliance Audit Programs - Guest Service Checks and Service Evaluations / 800-564-6574

 

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The Following is Information About Restaurant & Lodging Associations - Restaurant Association / Hotel / Lodging & Hospitality Tourism Shows, Conventions & Expos 2010 - 2011 - Information

The Florida Restaurant & Lodging Show / Convention2010 :

September 12-14, 2010
Orange County Convention Center, Orlando, Florida

Florida Restaurant & Liodging Show Sep 12 - 14, 2010

More than a trade show, the Florida Restaurant & Lodging Show is a complete learning experience that improves your business throughout. From new products, to new tricks of the trade, to gold-standard foodservice education, you’ll gain real-world solutions you can apply to your restaurant business immediately.

Don’t miss your opportunity to participate in next year’s event … please check back for more information on the 2010 show. Register today!

Mid - Atlantic Foodservice Expo

Mid-Atlantic Food, Beverage & Lodging EXPO Oct 6 - 7, 2010

Balitmore Convention Center - Baltimore, MD

Southwest Foodservice Expo

2010 Southwest Foodservice Expo June 27-29, 2010

George Brown Convention Center, Houston, Texas

The 2010 Southwest Foodservice Expo was on June 27-29 in Houston, Texas at the George R. Brown Convention Center. As the largest foodservice tradeshow in the region, Expo brought together all aspects of the industry for three days of business, networking, education and fun.

National Restaurant Association Show - Chicago Illinois

NRA Show May 21-24 McCormick Place, Chicago - National Restaurant Association - Restaurant and Hotel Show

NRA Show 2011 • May 21-24, 2011

International Wine, Spirits & Beer Event at the NRA Show • May 22, 2011

July 26 Iowa Restaurant Association Golf Classic

July 29 Share Our Strength's Taste of the Nation - Miami

August 1 Share Our Strength's Taste of the Nation - Salt Lake City

August 4 Colorado Restaurant Association: SAFE Rocky Mountain Golf Classic

 

 

Choose a state below to see contact information for that state's restaurant association.
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Satisfaction Services Inc. ® Please call us we look forward to speaking with you about our Restaurant Services 800-564-6574

 

Mystery Shopping Site Site Map - Mystery Shopping News News - Mystery Shopping Service Mystery Shopping - Customer Experience Customer Experience Management - Customer Service Customer Service - Mystery Shopping Business "Secret Shoppers" for Your Company

Nations Restaurant News - PMQ Pizza Marketing -

 

restaurant shopper service sales success

Mystery Shop Company Contact
Restaurant shopping staff

Some of the Shopping Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Receipt Survey Programs - Web Response - Exit Surveys - Customer Satisfaction Feedback - Comment Cards and programs - Guest Service Checks Secret Shopper Programs - IVR

 

Mike Albert, founder of Satisfaction Services has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers. Mike Albert is a keynote speaker on the "Customer Experience and Guest Service".

 

 

Mike Albert has been in the restaurant and hospitality industry for over 30 years as a former restaurant owner and a multi-unit operator.

 

Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.

Instant Voice Response

Satisfaction Services Inc. ® Please call us we look forward to speaking with you about our company and yours 800-564-6574

 

Customer Service Hospitality Speaker Mike Albert Restauranteur

"The Customer Experience" -

Mike Albert is an authority on customer service and is a featured keynote speaker at conventions and annual management conferences for all types of industries. Mike speaks to groups and has been featured on the Today Show, Money Talks and CNN. As founder of Satisfaction Services Inc. the leader in Quality & Service Evaluation Programs / Mystery Shopping Services, Mike has over 20 years of experience improving customer service and creating "The Customer Experience".

Mike Founded Satisfaction Services Inc, The Secret Shopping Company for restaurants after being in the restaurant industry himself for over 15 years. He has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Secret Shoppers and is a keynote speaker on Hospitality and the Customer Experience.

Satisfaction Services, Inc.®

Mike Albert,
P.O. Box 11045
Fort Lauderdale,
Florida 33339
Phone: 954-564-6570 / 800-564-6574

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