Secret Shoppers

Secret Shoppers are a neccessity to improve your companies customer service and customer loyalty and guest relationships.

Truly great customer service is the key to success in any business.

Using secret shoppers is a way to measure customer satisfaction with direct customer feedback from the cutomers perspective.

Build your business with loyal customers in your business with a secret shopper program that is custom tailored for your company.

Comment cards are often misleading and are often filled out without regard to your real concerns but as a way to win items and get disccounts. Our Secret Shopper programs will give you real feedback from your customers perspective. We offer a variety of services including Customer Satisfaction Surveys for your guests.

SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your company is always based on their experience of the product and service they receive. Our custom tailored secret shopping services programs provide actionable data for informed decision making.

Measuring and monitoring service gives your staff confidence in delivering your concept to your specifications. Customer service should be the number one priority of all your staff, from staff who answer the phone, to those who deal with suppliers. Secret shoppers monitor service delivered throughout your company. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. Secret shopper services gives you an opportunity to correct mistakes before word of mouth negatively impacts your business."

Secret shoppers & our secret shopping services are a direct and reliable method of assessing customer experience and satisfaction. No other method can replace simple, effective feedback from anonymous secret shoppers, more commonly known as a mystery shoppers. By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different secret shoppers make several visits over a period of weeks or months depending upon what type of service you are evaluating.

Each secret shoppers program is custom tailored to the clients needs.

Satisfaction Services Inc are specialists in secret shoppers & secret shopping services and are market leaders in our field.

Our secret shoppers results will give you unparalleled insight into customer experience and satisfaction. Our evaluators examine professionalism, sales techniques, closing skills, customer follow up and a whole range of other skills.

Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share. Use our Secret shopping service evaluations and "Top of the industry" back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable secret shopping program and learn what a trustworthy "secret shoppers" program is all about!

Please visit our Secret Shoppers client demo to see an example of what your Evaluation / Secret Shopping program will look like.


Secret shoppers are your "insight" to the "Customers Perspective" and Guest "Feedback".

Secret Shopping your Companies Customer Service- Secret Shopping Your Business

Some of the Services we offer as a leading Secret Shopper Company: Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Card Programs - Guest Service Checks - POS - Receipt - Customer Feedback - Secret Shopper Programs - IVR - Call Center - Customer Calling Programs - Market Research - Competitor

WE ARE different than other Secret Shopper companies

To identify areas of opportunity to target for training. To identify top performers so they can be recognized. To save money on advertising dollars spent to create trial. To increase top line sales through building customer loyalty. To increase profits and sustain growth.

To provide you with the single most important asset you can have, understanding the "Quality" of the product and service you are delivering to your customer.

To give you unparalleled insight into the customer experience .

Restaurants
Bars
Compliance Guidelines
Retail Businesses
Parks - Attractions
Entertainment Venues
Hotels and Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Hospitality Industry
Liquor Controls
Tobacco - Alcohol
Age Compliance
Loss Prevention
Retail Stores
Optical
Medical
Banking
Financial Institutions
Automotive Sales and Service
Car Wash - Oil Change
Mortorcycle
Convenience Stores
Property Management
Condominium Sales
Manufacturers
Service Providers
Franchise Compliance
Spa Service
Day Spa
Tobacco Compliance

Secret Shoppers

Mystery Shopping

Guest Relations

Guest Services

Customer Satisfaction Surveys

Integrity Shops

Secret Shopping Hotels

Mystery Shopping Business/Customer Service/State

Restaurant Secret Shoppers

Fine Dining Restaurant Secret Shoppers

Retail Secret Shoppers

Loss Prevention - Mystery Shopping & Service Evaluation

Satisfaction Services - Shopper Programs and Services Since 1988

Spa Service Evaluations

IVR- Satisfaction Services brings IVR (Voice Response) to our other Customer Satisfaction Programs

Contact Us 1-800-564-6574

We look Forward to talking with you.

Site Map - News - Mystery Shopping - Customer Experience Management - Customer Service - Shopping Jobs - Secret Shoppers for Your Company

Secret Shopper Company Services in States of Alabama, Arizona, Arkansas, California, Colorado.t Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers Service and Mystery Shopping Programs and Jobs Nationwide, Coast to Coast and International Shopping Service.

To be be a Force in your Market and get the Best Marks in Service call us Mike Albert 800-564-6574.

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For Shoppers:

Secret Shopper Jobs - Satisfaction Services Inc. is constantly seeking secret shoppers or service evaluators to perform our "mystery shopping jobs" and service audits.

How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding.  Secret shopping is a part time job done by assignments.

More about Being a Secret Shopper Here

Secret Shopping and Secret Shoppers Facts and Answers

If you have decided to become a secret shopper, let's begin by addressing some of the questions and issues facing people who want to begin secret shopping.

What is secret shopping?

Businesses hire secret shopping companies to conduct research at the client's business. Most often, this research takes the form of secret shoppers posing as customers of the client's business and engaging in typical customer activities. The secret shopper reports on the experience as directed by the client. The secret shopping company then gathers the data and supplies it to the client. The client uses the information for internal purposes; usually to improve customer service, check on integrity and build better customer relations to improve sales and profits.

What is a secret shopper?

A secret shopper is an independent contractor who seeks and accepts secret shopping job assignments from secret shopping companies. Once an ssignment is accepted, the secret shopper will evaluate an establishment as a typical customer, following a set of guidelines provided by the secret shopping company. After the evaluation, the shopper compiles a report and submits it.

What is the most important thing to know about being a secret shopper?

If you become a secret shopper you will have many responsibilities. You will have to be organized, motivated, observant, dependable and an excellent writer.

To be an excellent secret shopper you must make a commitment to follow the shopping scenarios, read the training and understand each shopping evaluation job assignment before you do the secret shop. Secret shopping is work it is a real important part time job Satisfaction Services and other secret shopping companies will depend on you to be observant, detailed, timely and dependable. .

Site Map - News - Mystery Shopping - Customer Experience Management - Customer Service - Shopping Jobs - Secret Shoppers for Your Company

Secret Shopping Company Services in Staes of Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers Service and Mystery Shopping Programs and Jobs Nationwide, Coast to Coast and International Shopping Service.

SECRET SHOPPERS: Shopping service list - retaurants - bars - hotels - chain stores - retail - hotel - spas - QSR - malls- banks - nationwide & worldwide secret shopping service - trained Secret Shoppers

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center

Secret Shoppers visit your business secretly, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different secret shoppers make several visits over a period of weeks or months depending upon what type of service you are evaluating.

Each secret shoppers program is custom tailored to the clients needs.

Please Contact Us 1-800-564-6574

Satisfaction Services Inc. ®
Service is our Passion

"Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our secret shopper services." Mike Albert - Founder Satisfaction Services the Secret Shopper Co.

Mike Albert - Founder of Satisfaction Services, Inc. and is a guest speaker on Hospitality, The Customer Experience and Customer Service.

1-800-564-6574 or

954-564-6570

Satisfaction Services, Inc.®

Secret Shopper Service Corporate Headquarters

P.O. Box 11045
Fort Lauderdale,
Florida 33339


Email Mike Albert

We look forward to talking with you

about Secret Shopping Please Contact us

Contact Us 1-800-564-6574

We look Forward to talking with you.

About Secret Shopping

How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding.  Secret shopping is a part time job done by assignments.

More about Being a Secret Shopper Here