Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
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Integrity shops

Loss prevention and truly great customer service are major keys to success in any business. Integrity shops with mystery shopping are the way to measure the customer experience and security of product or loss prevention.

SSI's founder, Mike Albert, was quoted recently stating:

"Great service is only a great service when it has been ordered, bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your company is always based on their experience of the product and service they receive. Our custom tailored integrity shops provides actionable data for informed decision making in loss prevention an and inventory control.

Measuring and monitoring service gives your confidence that your staff is delivering your concept to your specifications. Customer service and loss prevention should be top priority of all your staff. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. Integrity shops give you an opportunity to correct mistakes before word of mouth and product or profit loss negatively impacts your business"

Integrity shops are a direct and reliable method of assessing loss prevention strategy, customer experience and guest satisfaction. No other method can replace simple, effective feedback from an anonymous integrity shop evaluator, more commonly known as a mystery shoppers. By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation from the customers view of your loss prevention strategies and their experience. Different integrity shoppers make several visits over a period of weeks or months depending upon what you are evaluating. Each loss prevention mystery shopping assignment or integrity shop is tailored to the clients needs.

Satisfaction Services Inc are specialists in integrity shops and are market leaders in our field. Our integrity mystery shopping results will give you unparalleled insight into your loss prevention strategy and the overall customer experience. Our integrity shoppers examine professionalism, attentiveness to loss prevention, sales techniques and closing skills and a whole range of other skills related to integrity shops.

Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share. Use our mystery shopping evaluations and top of the industry back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable integrity shops program and learn what a trustworthy integrity shops program is all about!

Please visit our mystery shopping Client Demo to see examples of what your mystery shopping programswill look like including intergrity shops.

Satisfaction Services provides a new level of integrity shops with "actionable" data to insure good decision making … to improve loss prevention strategies, inventory or alcohol control, customer service and guest satisfaction with the customers perspective through mystery shopping…. bottom line increase customer loyalty and your profits with integrity shops.

Providing a new level of hotel shoppers with "actionable" data to insure good decision making … to improve customer service and guest satisfaction with the customers perspective through hotel shoppers…. bottom line increase customer loyalty and profits

Hotel mystery shopping
Some hotel services we evaluate are guest services, front desk staff, hotel restaurants, hotel bars, gift shops, reservations, hotel visits - room service, hotel maintenance, hotel boutiques, hotel staffing, spa services, salons, pool bars, cafes, guest comments, guest services, guest surveys concierge services, catering services and event planning , valet and bellman services, convention planning.



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