Loss prevention and truly great customer service are major keys to
success in any business. Integrity shops with mystery shopping are
the way to measure the customer experience and security of product
or loss prevention.
SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered,
bought and consumed. Loyal customers are built from great service.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of the
customers all the time.
A customer's opinion of your company is always based on their
experience of the product and service they receive. Our custom
tailored integrity shops provides actionable data for informed
decision making in loss prevention an and inventory control.
Measuring and monitoring service gives your confidence that your
staff is delivering your concept to your specifications. Customer
service and loss prevention should be top priority of all your
staff. Statistics show that for every complaint received by a
company there are another ten dissatisfied customers who simply moan
to friends and use a rival company next time. Integrity shops give
you an opportunity to correct mistakes before word of mouth and
product or profit loss negatively impacts your business"
Integrity shops are a direct and reliable method of assessing loss
prevention strategy, customer experience and guest satisfaction. No
other method can replace simple, effective feedback from an
anonymous integrity shop evaluator, more commonly known as a
mystery shoppers. By visiting your business anonymously, posing as a member
of the public, they complete a detailed critique of their visit,
giving you a complete evaluation from the customers view of your
loss prevention strategies and their experience. Different integrity
shoppers make several visits over a period of weeks or months
depending upon what you are evaluating. Each loss prevention mystery
shopping assignment or integrity shop is tailored to the clients
Satisfaction Services Inc are specialists in integrity shops and are
market leaders in our field. Our integrity mystery shopping results
will give you unparalleled insight into your loss prevention
strategy and the overall customer experience. Our integrity shoppers
examine professionalism, attentiveness to loss prevention, sales
techniques and closing skills and a whole range of other skills
related to integrity shops.
Detailed feedback about problems with customer service and positive
aspects as well is vital if you want to retain and expand your loyal
customer base and market share. Use our mystery
and top of the industry back up criteria reports and gain the
advantage over your competitors with a "user friendly" and reliable
integrity shops program and learn what a trustworthy
integrity shops program is all about!
Please visit our mystery shopping Client
Demo to see examples of what your mystery
look like including intergrity shops.
Satisfaction Services provides
a new level of integrity shops with "actionable" data to insure good
decision making … to improve loss prevention strategies, inventory
or alcohol control, customer service and guest satisfaction with the
customers perspective through mystery shopping…. bottom line
increase customer loyalty and your profits with
Providing a new level of hotel shoppers with "actionable" data to
insure good decision making … to improve customer service and guest
satisfaction with the customers perspective through hotel shoppers….
bottom line increase customer loyalty and profits
Hotel mystery shopping
Some hotel services we
evaluate are guest services, front desk staff, hotel restaurants,
hotel bars, gift shops, reservations, hotel visits - room service,
hotel maintenance, hotel boutiques, hotel staffing, spa services,
salons, pool bars, cafes, guest comments, guest services, guest
surveys concierge services, catering services and event planning ,
valet and bellman services, convention planning.