Retail Loss Prevention and Mystery Shopping by trained Secret Shoppers

Loss prevention and great customer service are major keys to success in any retail business. Increase profit margins an help control costs with in store loss prevention evaluations of staff and security measures.

Retail loss prevention mystery shopping is the way to measure the customer experience and security of product or loss prevention. Prevent "shrinkage".

SSI's founder, Mike Albert, was quoted recently stating:

"Great service is only a great service when it has been ordered, bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services and quality products to all of the customers all the time. Of course companies also must keep focused on loss prevention.

Our custom tailored loss prevention mystery shopping provides actionable data for informed decision making in loss prevention and inventory control. Measuring and monitoring service gives you confidence in your staff delivering your concept to your specifications. Customer service and loss prevention should be top priority of all your staff. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. Mystery shopping gives you an opportunity to correct mistakes before word of mouth and /or "shrinkage" negatively impacts your business".

Loss Prevention Mystery Shopping is a direct and reliable method of assessing loss prevention strategy, customer experience and satisfaction. No other method can replace simple, effective feedback from an anonymous loss prevention mystery shopping evaluator, more commonly known as a Mystery Shopper. By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation from the customers view of your loss prevention strategies and their experience. Different mystery shoppers make several visits over a period of weeks or months depending upon what all you are evaluating. Each loss prevention mystery shopping assignment is tailored to the clients needs.

Satisfaction Services Inc. are specialists in retail and loss prevention mystery shopping services and are market leaders in our field. Our retail mystery shopping results will give you unparalleled insight into your loss prevention strategy and the overall customer experience and the customers perspective. Our loss prevention mystery shoppers examine professionalism, attentiveness to loss prevention, sales techniques, closing skills, customer follow up and a whole range of other skills including integrity shops.

Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share. Use our mystery shopping evaluations and top of the industry back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable loss prevention mystery shopping program and learn what a trustworthy "Mystery Shopping" program is all about!

Please visit our mystery shopping retail demo to see examples of what your mystery shopping program will look like

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Press Release : News, Articles about Customer Service : Mystery Shopping Motivational Speaker Mike Albert : Mystery Shopping Franchise Opportunity