Retail Loss Prevention and Mystery Shopping
Loss prevention and great customer service are major
keys to success in any retail business. Increase profit margins an help control costs with in store loss prevention evaluations of staff and security measures.
Retail loss prevention mystery shopping is the way to measure the
customer experience and security of product or loss prevention.
SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered,
bought and consumed. Loyal customers are built from great service.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services and quality
products to all of the customers all the time. Of course companies
also must keep focused on loss prevention.
Our custom tailored loss prevention mystery shopping provides
actionable data for informed decision making in loss prevention and
inventory control. Measuring and monitoring service gives you
confidence in your staff delivering your concept to your
specifications. Customer service and loss prevention should be top
priority of all your staff. Statistics show that for every complaint
received by a company there are another ten dissatisfied customers
who simply moan to friends and use a rival company next time.
Mystery shopping gives you an opportunity to correct mistakes before
word of mouth and /or "shrinkage" negatively impacts your business".
Loss Prevention Mystery Shopping is a direct and reliable method of
assessing loss prevention strategy, customer experience and
satisfaction. No other method can replace simple, effective feedback
from an anonymous loss prevention mystery shopping evaluator, more
commonly known as a Mystery Shopper. By visiting your business
anonymously, posing as a member of the public, they complete a
detailed critique of their visit, giving you a complete evaluation
from the customers view of your loss prevention strategies and their
experience. Different mystery shoppers make several visits over a
period of weeks or months depending upon what all you are
evaluating. Each loss prevention mystery shopping assignment is
tailored to the clients needs.
Satisfaction Services Inc. are specialists in retail and loss
prevention mystery shopping services and are market leaders in our
field. Our retail mystery shopping results will give you
unparalleled insight into your loss prevention strategy and the
overall customer experience and the customers perspective. Our
loss prevention mystery shoppers examine professionalism,
attentiveness to loss prevention, sales techniques, closing skills,
customer follow up and a whole range of other skills including
Detailed feedback about problems with customer service and positive
aspects as well is vital if you want to retain and expand your loyal
customer base and market share. Use our mystery shopping evaluations
and top of the industry back up criteria reports and gain the
advantage over your competitors with a "user friendly" and reliable
loss prevention mystery shopping program and learn what a
trustworthy "Mystery Shopping" program is all about!
Please visit our mystery shopping retail demo
to see examples of what your mystery shopping program will look like
Press Release : News, Articles about Customer Service : Mystery Shopping Motivational Speaker Mike Albert : Mystery Shopping Franchise Opportunity
Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs
Contact Us 1-800-564-6574 or locate an office to assist you