Mystery Shopping News - Secret Shoppers & Good Customer Service
Satisfaction Services as a leading mystery shopping company has been featured in Magazines / News Articles and on Network TV featuring Mystery Shoppers and Improving Customer Service.
Satisfaction Services Secret Shoppers spotlight poor customer service trend
on TODAY Show NBC
Today Show Video Segment Link
This morning, mystery shoppers from Satisfaction Services were
featured on a Today Show segment about the decline of customer
service. To investigate claims that service is at an all time low,
the team of secret shoppers had taken hidden cameras into leading retail establishments
and later critiqued the film footage of both good and bad service
for Today Show viewers.
Five Steps to Stellar Customer Service How do you achieve stellar customer service? By following five easy steps. More
Florida Restaurant Lodging Assoc
People dine where they feel good, and
an effective quality and service evaluation program will ensure they
feel good with you
Service with a Smile: The Key to Success
In a recent "Zagat Survey", 72 percent of the respondent complaints
were service-related. That is a staggering number, but not entirely
surprising given the current state of customer service.
The bottom line on service
A well-run quality evaluation program can be a key reason your
shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do
your checkers and front line employees know? If a family spends $100
per week and shops your chain for the next 20 years, it is worth
$104,000 to your company. Losing just 10 of those customers can mean
losing $1 million.
PMQ's Pizza Magazine
Mystery Shoppers - Putting the carrot before the stick
With customers buried under Ipods and text messages, the
human touch such as common courtesy and civility just ain’t hip anymore.
When you’re giving pizzas away, two for five bucks, who has time to
smile? Who needs to? Mike Albert, founder of Satisfaction Services, a
leading service evaluator based in Fort Lauderdale, Fla, thinks the lost
art of courtesy should be re-discovered.
shopping puts customer service under microscope
Have you ever been in the grocery check-out bagging your own stuff
while two or three store clerks stand not too far away talking
loudly about taking their upcoming 10-minute break or when their
shifts end for the day?
Quality and Speed for Restaurant Success Sep 6, 2006
Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it
would be nice to be able to read customers’ minds. Secret shoppers,
who are clandestine agents sent to evaluate your business, can
provide that insight.
Small things can
add up to a happy, loyal
"Do you know how much your
customers are worth?" More importantly, do your store employees and
servicemen know? If a family uses your cleaning and maintenance services
weekly and spends a $100 per month, they are worth $24,000 to your
company over the next 20 years. Losing just 10 customers can mean losing
almost a quarter of a million dollars. More
programs aid campaigns
Why would a marketing
publication, namely Marketing News, devote a special section
entirely to customer satisfaction? A better question might be, why
spend thousands or millions of dollars in creating a product or
concept and then spend thousands or millions of dollars in
advertising to drive people to the product or service, if you don’t
know what you are doing to the customer when they finally do come
into your business? More
Paint and Decorating Retailer Magazine
No one tops you when it comes to customer service, correct? Yours is the
best in town. Or is it? Maybe you haven’t paid much attention to your
customer service lately. Maybe you’ve hired an employee or two who could
be doing better on the sales floor. Or, maybe you just assume a customer
isn’t receiving great service at the big box store around the corner, so
you’re sure she is coming to your store for the topnotch service. Plus,
your contractor sales seem to be doing well—they may or may not be
increasing but you think they’re about the same as the previous years. More
Earnshaws Business to Business Magazine Children's Market - The Defining
Learn how boutique owners are using customer service to distinguish
themselves from the competition.
big-box retailers expand into every town across America with their
low-low prices and comfortably predictable store environments, and a
record number of etailers make shopping simple for consumers in even
the most remote locales, independent children’s wear boutiques must
find innovative ways to stand out. Rather than embrace BOGO
blow-outs and marketing blitzes, savvy shop owners are simply
focusing on old fashioned customer service. Establishing their
businesses as not only places to make money, but as extensions of
their own homes, they’ve discovered that no amount of free shipping
can beat a sincere smile. More
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. More
Nations Restaurant News
Wingstop franchisee: Secret to mystery shopper success is good service for all -
Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant in Mentor on the Lake, Ohio. More
Satisfaction Services is a leading provider of quality and service
evaluation programs, a mystery shopping concept. Mike Albert founded
Satisfaction Services Inc. in 1989. With many years of experience in
restaurant and service businesses, Albert had used mystery shopping
services with varying levels of disappointment. More
Today's Video Pick - MSN Money
How to complain successfully
MSN link to Customer Service Featured Segment " Money Talks" The "customer service hall of shame" with Stacy Johnson - Moneytalksnews.com | News That Pays
Mike Albert Founder of Satisfaction Services is a keynote speaker about customer service and the guest experience. Managing the Customer Experience - The steps of Service - Five Steps to stellar customer service..
How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding, you can make extra money secret shopping. Secret shopping is a part time job done by assignments. If you want to join our secret shoppers learn more about secret shopping here>
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"QSR" Quality and Speed for Restaurant Success -Magazine - Article - About Mystery Shopping, About Secret Shoppers - Mystery Diners in Restaurants - also featured in "Nations Restaurant News", PMQ, Pizza Magazine and "Hotslice". FRLA - Restaurant News. Mike Albert founder of Satisfaction Services is also a keynote speaker on customer service and guest experience. Make Extra money Secret Shopping for extra income and benefits.
Mystery Shopping Customer Service "Shoppers" visit businesses to evaluate customer service, product quality and delivery.