Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
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IVR - Voice responseSatisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional customer service evaluation programs.

An Interactive Voice Response (IVR) customer survey is a cost-effective complement to on-site customer satisfaction evaluations or "mystery shopping".

IVR allows anyone with a telephone to offer valuable feedback to your enterprise in a secure environment.
Satisfaction Services can integrate these responses into our current reporting system to provide you additional immediate feedback 24/7 on your evaluation program.

Flexible User Interaction
An IVR survey can be as sophisticated or as simple as you want with capabilities that include:

  • Universal accessibility - everyone has a phone.

  • An unlimited number of questions complete with options and rules for the survey, points allocation and customized reporting.

  • Open-ended or closed questions.

  • Surveys can be easily modified and updated should your research needs change (i.e. monthly sales or promotions targeting, lunch or dinner specials, etc.)

  • Support for multiple languages.

  • User is guided through the questions, usually one at a time, and incorrectly answered questions can be addressed instantly.

Secure and Speedy Data Collection
Customers complete your survey by following the simple instructions heard on their phone.

  • All surveys can have password protection - useful where only one response per person is desired.

  • Data is collected on-line and then immediately updated in your secure log on section of the Satisfaction Services website.

  • Unlike traditional market research, there are no annoying unsolicited phone calls.

Your business operates in real-time and we’ve designed our IVR system to work just as quickly.

  • Quickly help spot specific operational, customer or employee related problems before they have any further negative effect.

  • In most situations, a survey can be deployed in less than one week, allowing for quick results of actionable data.

  • Management can be notified immediately of any situation where the responding evaluator believes management needs to respond to a customer service situation

Reports Really Matter
Your collected survey data is summarized in on-line, made easy to understand and reports are always available.

  • The results are tabulated within minutes.

  • Address potential problems before they get worse - real-time reports let you intercept unhappy customers and react instantly.

A proven "quality and service evaluation program," a concept of "mystery shopping," used by some of the leading retail, restaurant and hospitality companies nationwide.

What is IVR?

IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.


Contact Us 1-800-564-6574 or locate an office to assist you

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Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks Secret Shopper Programs -

Contact Us 1-800-564-6574 or locate an office to assist you

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