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Satisfaction
Services brings IVR (Integrated Voice Response)
capabilities to traditional customer service evaluation programs.
An Interactive Voice Response (IVR) customer survey is a
cost-effective complement to on-site customer satisfaction evaluations
or "mystery shopping".
IVR allows anyone with a telephone to
offer valuable feedback to your enterprise in a secure environment.
Satisfaction Services can integrate these responses into our
current reporting system to provide you additional immediate feedback
24/7 on your evaluation program.
Flexible User Interaction
An IVR survey can be as sophisticated or as simple as
you want with capabilities that include:
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Universal accessibility - everyone has a phone.
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An unlimited number of questions complete with
options and rules for the survey, points allocation and customized
reporting.
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Open-ended or closed questions.
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Surveys can be easily modified and updated should
your research needs change (i.e. monthly sales or promotions
targeting, lunch or dinner specials, etc.)
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Support for multiple languages.
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User is guided through the questions, usually one
at a time, and incorrectly answered questions can be addressed
instantly.
Secure and Speedy Data
Collection
Customers complete your survey by following the simple instructions
heard on their phone.
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All surveys can have password protection - useful
where only one response per person is desired.
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Data is collected on-line and then immediately
updated in your secure log on section of the Satisfaction Services
website.
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Unlike traditional market research, there are no
annoying unsolicited phone calls.
Timely
Your business operates in real-time and we’ve designed
our IVR system to work just as quickly.
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Quickly help spot specific operational, customer
or employee related problems before they have any further negative
effect.
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In most situations, a survey can be deployed in
less than one week, allowing for quick results of actionable data.
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Management can be notified immediately of any
situation where the responding evaluator believes management needs
to respond to a customer service situation
Reports Really Matter
Your collected survey data is summarized in on-line,
made easy to understand and reports are always available.
A proven "quality and
service evaluation program," a concept of "mystery shopping," used by
some of the leading retail, restaurant and hospitality companies
nationwide.
IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
Contact Us 1-800-564-6574 or locate an office to assist you
Site Map - News - Mystery Shopping Customer Service - Customer Services and "Mystery Shoppers" for your Company - Contact Us
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Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks Secret Shopper Programs - IVR -
Contact Us 1-800-564-6574 or locate an office to assist you
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