Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.

An Interactive Voice Response (IVR) survey is a cost-effective complement to on-site customer satisfaction evaluation ("mystery shopping").

IVR allows anyone with a telephone to offer valuable feedback to your enterprise in a secure environment.

Satisfaction Services can integrate these responses into our current reporting system to provide you additional immediate feedback 24/7 on your evaluation program.

Flexible User Interaction
An IVR survey can be as sophisticated or as simple as you want with capabilities that include:

• Universal accessibility - everyone has a phone.

• An unlimited number of questions complete with options and rules for the survey, points allocation and customized reporting.

• Open-ended or closed questions.

• Surveys can be easily modified and updated should your research needs change (i.e. monthly sales or promotions targeting, lunch or dinner specials, etc.)

• Support for multiple languages.

• User is guided through the questions, usually one at a time, and incorrectly answered questions can be addressed instantly.

Secure and Speedy Data Collection
Customers complete your survey by following the simple instructions heard on their phone.

• All surveys can have password protection - useful where only one response per person is desired.

• Data is collected on-line and then immediately updated in your secure log on section of the Satisfaction Services website.

• Unlike traditional market research, there are no annoying unsolicited phone calls.

Timely
Your business operates in real-time and we’ve designed our IVR system to work just as quickly.

• Quickly help spot specific operational, customer or employee related problems before they have any further negative effect.

• In most situations, a survey can be deployed in less than one week, allowing for quick results of actionable data.

• Management can be notified immediately of any situation where the responding evaluator believes management needs to respond to a customer service situation

Reports Really Matter
Your collected survey data is summarized in on-line, made easy to understand and reports are always available.

• The results are tabulated within minutes.

• Address potential problems before they get worse - real-time reports let you intercept unhappy customers and react instantly.

A proven "quality and service evaluation program," a concept of "mystery shopping," used by some of the leading retail, restaurant and hospitality companies nationwide.