Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
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Bar Spotting

Truly great customer service, hospitality and bartender integrity shops are the key to success in any bar. Bar spotting or bar "spotters" shopping is the way to measure the customer experience, drink pouring, cash handling and ringing of all drinks.

SSI's founder, Mike Albert, was quoted recently stating:

"Great service is only a great service when it has been ordered bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your company is always based on their experience of the product and service they receive. Bar spotting is often refered to as bartender integrity shops. Our custom tailored bar spotting programs provide actionable data for informed decision making. Bar spotting is often refered to as bartender integrity shops.

Measuring and monitoring bartenders service gives your bartending staff confidence in delivering your concept to your specifications. Bartenders service, product quality, integrity, sales, alcohol controls, alcohol pouring,ringing drinks and loss prevention are key factors in a bars' success. Statistics show that cash handling, ringing of drinks, pouring, alcohol compiance and suggestive selling are important keys for every succesfull bar. Also any complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. Bar spotting gives you an opportunity to correct mistakes before word of mouth or profit loss negatively impacts your bar business"

Bar spotting / bar spotters is a direct and reliable method of assessing, customer experience and satisfaction. No other method can replace simple, effective feedback from anonymous bar spotting, more commonly known as bar spotters. By visiting your business anonymously, posing as a member of the public, our bar spotting evaluators complete a detailed critique of their visit, giving you a complete evaluation of the bartenders procedures along with customer service and the guest experience. Different bar spotters make several visits over a period of weeks or months depending upon what type of service you are evaluating. Bar spotting assignments are tailored to the clients needs.

Satisfaction Services Inc are specialists in "bar spotting" services and are market leaders in our field. Our bar spotting results will give you unparalleled insight into alcohol handling, ringing of drinks and cash handling along with overall customer experience and satisfaction. Our bar spotting examines professionalism, sales techniques, closing skills, alcohol pouring, serving, sales and cash handling along with a whole range of other skills.

Detailed feedback about problems and positive aspects, as well, is vital if you want to retain and expand your loyal customer base, market share and increase you profit margin. Use our bar spotting evaluations and "Top of the industry" back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable bar spotting program and learn what a trustworthy "bar spotting" program is all about!

Please visit our Bar Spotting Client Demo to see what your Mystery Shopping Program will look like satisfaction services, inc.

bar spotting services - 1-800 564 6574

Providing a new level of bar spotting with "actionable" data to insure good decision making … to improve customer service and guest satisfaction with the customers perspective through bar spotting…. bottom line increase customer loyalty and profits


Satisfaction Services offers bar spotting and restaurant shoppers nationwide. Satisfaction Services has been featured on The TODAY SHOW and Money Talks also Mike Albert has written several articles on "customer service", the "customers perspective", the "steps of service", customer loyalty, guest service and business success published in "Nations Restaurant News", "FRLA", "Marketing News" PMQ's "Pizza Magazine" "Hot Slice", Retailer, "Grocery Headquarters" and many other magazines and publications.

 

 

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