Truly great customer service, hospitality and bartender integrity
shops are the key to success in any bar. Bar spotting or bar
"spotters" shopping is the way to measure the customer experience,
drink pouring, cash handling and ringing of all drinks.
SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered
bought and consumed. Loyal customers are built from great service.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of the
customers all the time.
A customer's opinion of your company is always based on their
experience of the product and service they receive. Bar spotting is
often refered to as bartender integrity shops. Our custom tailored
bar spotting programs provide actionable data for informed decision
making. Bar spotting is often refered to as bartender integrity
Measuring and monitoring bartenders service gives your bartending
staff confidence in delivering your concept to your specifications.
Bartenders service, product quality, integrity, sales, alcohol
controls, alcohol pouring,ringing drinks and loss prevention are key
factors in a bars' success. Statistics show that cash handling,
ringing of drinks, pouring, alcohol compiance and suggestive selling
are important keys for every succesfull bar. Also any complaint
received by a company there are another ten dissatisfied customers
who simply moan to friends and use a rival company next time. Bar
spotting gives you an opportunity to correct mistakes before word of
mouth or profit loss negatively impacts your bar business"
Bar spotting / bar spotters is a direct and reliable method of
assessing, customer experience and satisfaction. No other method can
replace simple, effective feedback from anonymous bar spotting, more
commonly known as bar spotters. By visiting your business
anonymously, posing as a member of the public, our bar spotting
evaluators complete a detailed critique of their visit, giving you a
complete evaluation of the bartenders procedures along with customer
service and the guest experience. Different bar spotters make
several visits over a period of weeks or months depending upon what
type of service you are evaluating. Bar spotting assignments are
tailored to the clients needs.
Satisfaction Services Inc are specialists in "bar spotting" services
and are market leaders in our field. Our bar spotting results will
give you unparalleled insight into alcohol handling, ringing of
drinks and cash handling along with overall customer experience and
satisfaction. Our bar spotting examines professionalism, sales
techniques, closing skills, alcohol pouring, serving, sales and cash
handling along with a whole range of other skills.
Detailed feedback about problems and positive aspects, as well, is
vital if you want to retain and expand your loyal customer base,
market share and increase you profit margin. Use our bar spotting
evaluations and "Top of the industry" back up criteria reports and
gain the advantage over your competitors with a "user friendly" and
reliable bar spotting program and learn what a trustworthy "bar
spotting" program is all about!
Please visit our Bar Spotting Client Demo
to see what your Mystery Shopping Program will look like
satisfaction services, inc.
Providing a new level of bar spotting with "actionable" data to
insure good decision making … to improve customer service and guest
satisfaction with the customers perspective through bar spotting….
bottom line increase customer loyalty and profits
Satisfaction Services offers bar spotting and restaurant shoppers nationwide. Satisfaction Services has been featured on The TODAY SHOW and Money Talks also Mike Albert has written several articles on "customer service", the "customers perspective", the "steps of service", customer loyalty, guest service and business success published in "Nations Restaurant News", "FRLA", "Marketing News" PMQ's "Pizza Magazine" "Hot Slice", Retailer, "Grocery Headquarters" and many other magazines and publications.