Mystery Shopping | Secret Shoppers | Customer Satisfaction Service Evaluations by SSI the Mystery Shopping Company

Mystery shopping for over 20 years, Satisfaction Services® provides mystery shopping programs and customer service evaluations to restaurants, bars, hotels, spas, retail stores, limited service restaurant chains, banks, jewelry and eyeglass companies. Providing mystery shoppers to businesses nationwide and worldwide through SSI’s preferred vendor shopping services to the Hospitality Industry, Foodservice Industry, Consumer Electronics Association, Satisfaction Services Mystery shoppers set the standard for mystery shopping companies. Our leading mystery shopping services are from the customers perspective in detailed and informative customer feedback with detailed evaluation summaries. Our mystery shopping and quality and service audits are delivered online and are invaluable to any business.

IVR - Satisfaction Services brings IVR (Integrated Voice Response) and other telephone surveys and call center options to our mystery shopping services

Secret shopping is a necessary customer experience management tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier mystery shopping service and secret shoppers nationwide and worldwide to all types of businesses.

We are “The Mystery Shopping Experts” and you will not find a better secret shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.

Mystery Shopping is the practice of using secret shoppers who have been trained to anonymously evaluate customer service, hospitality, company location operations, merchandising, product quality, loss prevention and employee integrity. Market research and competitive pricing.

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services

Satisfaction Services Leading Mystery Shopping USA

No matter where you dine, shop, or travel, there’s always one thing that you always expect to find: quality service. So, why should your customers expect anything less?

"Measuring and monitoring performance and the delivery of customer service is not a new concept. Doing it right and consistently can mean a much bigger bottom line." - Mike Albert, Founder SSI - Satisfaction Services Corporate Office - Fort Lauderdale Florida

FRL Restaurant Lodging Association Florida Restaurant & Lodging Association

People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you

Service with a Smile: The Key to Success

In a recent "Zagat" Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service.

Creating an Effective Mystery Shopping Program
Mystery Shopping Customer Service

Contact Us : 1-800-564-6574 We look Forward to talking with you about your company and our services

Mystery shopping and customer research feedback and surveys in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Corporate research to get your best marks in customer service. Secret Shoppers service and mystery shopping jobs nationwide and International Shopping Service.

Press Release : News, Articles about Customer Service : Mystery Shopping Motivational Speaker Mike Albert : Mystery Shopping Franchise Opportunity

Satisfaction Services ® is a leading Mystery Shopping Company with twenty years of experience as a premier mystery shopping company and customer satisfaction survey provider.

Some of the Services we offer as a leading Mystery Shopping Company: Secret Shoppers - Mystery Diners - IVR - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and Customer Satisfaction Programs - Guest Service Checks - Secret Shopper Programs

Secret shopping is a necessary customer experience management tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier mystery shopping service and secret shoppers nationwide and worldwide to all types of businesses.

We are “The Mystery Shopping Experts” and you will not find a better secret shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.

"Our secret shoppers are your typical customers and they will evaluate your company from the customers perspective. All of our customer experience feedback programs have a variety of detailed criteria reports and data mining capabilities".