Satisfaction Services ® is a leading Mystery Shopping Company with twenty years of experience as a premier mystery shopping company and customer satisfaction survey provider.
Some of the Services we offer as a leading Mystery Shopping Company: Secret Shoppers -
Mystery Diners - IVR - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and Customer Satisfaction Programs - Guest Service Checks - Secret Shopper Programs
Mystery shopping for 20 years, Satisfaction Services® provides mystery shopping programs and customer service evaluations to restaurants, bars, hotels, spas, retail stores, limited service restaurant chains, banks, jewelry and eyeglass companies. Providing mystery shoppers to businesses nationwide and worldwide through SSI’s preferred vendor shopping services to the Hospitality Industry, Foodservice Industry, Consumer Electronics Association, Satisfaction Services Mystery shoppers set the standard for mystery shopping companies. Our leading mystery shopping services are from the customers perspective in detailed and informative customer feedback with detailed evaluation summaries. Our mystery shopping and quality and service audits are delivered online and are invaluable to any business.
Customer Service is our passion, Satisfaction Services, Inc. ®
Bar spotters - Secret Shoppers and Bartenders Integrity
Bar Spotting - Bar spotters
Guest Relations
Guest Services
Integrity Shops
Mystery Shopping
Mystery Shopping Hotels
Mystery Shopping My Business
Restaurant Mystery Diners Shoppers
Loss Prevention - Secret Shopping Retail Shrinkage
Secret Shoppers
Satisfaction Services - Spa Service Shoppers
IVR - Satisfaction Services brings IVR (Integrated Voice Response) and other telephone surveys and call center options to our mystery shopping services
Secret shopping is a necessary customer experience management tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier mystery shopping service and secret shoppers nationwide and worldwide to all types of businesses.
We are “The Mystery Shopping Experts” and you will not find a better secret shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.
Mystery Shopping is the practice of using secret shoppers who have been trained to anonymously evaluate customer service, hospitality, company location operations, merchandising, product quality, loss prevention and employee integrity. Market research and competitive pricing.
Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services

Florida Restaurant & Lodging Association
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success
In a recent "Zagat" Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service.
"Measuring and monitoring performance and the delivery of customer service is not a new concept. Doing it right and consistently can mean a much bigger bottom line." - Mike Albert, Founder SSI
Press Release : News, Articles about Customer Service : Mystery Shopping Motivational Speaker Mike Albert : Mystery Shopping Franchise Opportunity
Site Map - News - "Customer Service" and "Mystery Shoppers" Mystery shopping Jobs Part time - Mike Albert is a keynote speaker on "Improving Customer Service" and The Guest Experience.
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