Mystery Shopping - Satisfaction Services Inc. ®, - The “Mystery Shopping” company.
Mystery Shopping companies for 20 years, Satisfaction Services provides secret shoppers and customer service evaluations nationwide and international service.
Our programs utilize a specialized form of "mystery shopping" and other data gathering methods to give you insight and understanding of the quality and service levels in your organization. Our team brings decades of combined experience from the industries that we support which allows us to create and implement programs with an understanding of your challenges.
We provide mystery shopping services, quality customer service evaluation programs to some of the top retail, restaurant and hospitality companies in every industry.
Our mystery shopping programs:
Increase the quality of your consumers' experience
Build loyalty with your customer
Reward staff and management
Increase sales and profits
We believe we constantly deliver the most objective, comprehensive and timely mystery shopping reporting available.
The commitment we have to finding and training mystery shoppers for your concept is unsurpassed and is obvious in the end product you receive. We also provide you with aggregate monthly, quarterly and year to date reports that give you the ability to identify the steps of service by location as well as the areas where you may have opportunities.
The more frequent the mystery shopping visits, the higher degree of focus on the program and scores are kept high and consistent. All of our clients use our program to reward staff and management, along with traditional profit and loss reward systems. This keeps the focus on the quality side of the business as well as the profit side. We both know satisfied customers create frequency and motivate others to visit, saving you marketing dollars on creating trial.
We assign mystery shoppers based on our clients' profile and have an extensive database of mystery shoppers nationwide. We will customize your evaluation and training material based on your criteria. Our mystery shopping programs are completely tailored for your business.
Each mystery shopping assignment is tailored to the clients needs and every mystery shopping program is custom designed for your concept or type of business.
Mystery shops / evaluations are available to you within twenty four hours. We take great pride in the fact that we strive to provide the highest quality quality and service evaluations' or mystery shopping available.
We customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customers. We then communicate the results back to you in an accurate, comprehensive and timely manner.
One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of any mystery shopping company.
Evaluations and backup reports are delivered via our website typically within 24 hours.
Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.
Mystery shopping is a valuable necessary tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier mystery shopping service and secret shoppers nationwide and worldwide to all types of businesses. We are “The Mystery Shopping Experts” and you will not find a better mystery shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.
Mystery Shopping is the practice of using secret shoppers who have been trained to anonymously evaluate customer service, hospitality, company location operations, merchandising, product quality, loss prevention and employee integrity. Market research and competitive pricing.
Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs
Mystery shopping for 20 years, Satisfaction Services provides mystery shopping programs and service evaluations to restaurants, bars, hotels, spas, retail stores, limited service restaurant chains, banks, jewelry and eyeglass companies. Providing mystery shoppers to businesses nationwide and worldwide through SSI’s preferred vendor shopping services to the Hospitality Industry, Foodservice Industry, Consumer Electronics Association, National Restaurant Association members, manufacturers, retailers and resellers. Satisfaction Services Mystery shoppers set the standard for mystery shopping companies. Customer Service is our passion, Satisfaction Services, Inc. ®
On The TODAY Show - Customer Service video about Satisfaction Services the Mystery Shopping Company spotlighting poor customer service trend
Today Show - This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad customer service for Today Show viewers. MORE ABOUT Secret Shoppers and Customer Service Video
Avant Garde Opportunities
Satisfaction Services is a leading provider of quality and service evaluation programs, a mystery shopping concept. Mike Albert founded Satisfaction Services Inc. in 1989. With many years of experience in restaurant and service businesses, Albert had used mystery shopping services with varying levels of disappointment. MORE from Franchise Magazine
Our GOAL is to provide you with the single most important asset you can have, understanding the "Quality" of the product and service you are delivering to your customer.
To give you unparalleled insight into the customer experience for all types of businesses.
Parks - Attractions
Hotels and Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Tobacco - Alcohol
Automotive Sales and Service
Car Wash - Oil Change
Competition/Competitor Pricing & Evaluations
Mystery Shopping and other programs and service By Satisfaction Services
Mystery Shopping Hotels
Mystery Shopping My Business
Restaurant Mystery Shopping
Loss Prevention - mystery shopping & service evaluation
Satisfaction Services - Spa Service Evaluations
IVR- Satisfaction Services IVR
The definition of Mystery shopping: Mystery shopping is a tool used by market research companies to measure the quality of service or gather specific information about products and services. Mystery shoppers posing as normal customers perform specific tasks -- such as purchasing a product, asking questions, registering omplaints or behaving in a certain way -- and then provide detailed reports or feedback about their experiences. Wikpedia - the Definition of Mystery Shopping and link to Market research.
Mystery Shopping :: Over 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shop :: Mystery Shoppers Jobs & Services
Mystery Shopping Scam Alert: October 6, 2010
We are Satisfaction Services, Inc. ®, The “Mystery Shopping” / Secret Shop company.
Please beware of scams that offer high paying, get rich as a mystery shopper jobs and check cashing schemes. Mystery Shopping is a real part time job and you can not get rich quickly as a mystery shopper, mystery shoppers must complete mystery shopping assignments and there is work involved . Beware of any mystery shopping or survey scheme that sounds too good to be true.
There are disreputable companies scamming shoppers.
One of the latest and more serious we've heard about is a company sending out large advance cashiers checks. The shopper is told to send a Money Gram or Western Union to a person keeping part of the check for themselves. However, the check is not legitimate and bounces, leaving the shopper without any money to cover the Money Gram. Scam
Unfortunately, these companies use various web addresses of reputable companies like ours in their ads. Be assured that these practices have nothing to do with our company and our only interaction with shoppers is to pay them for legitimate shops done for us. We have been in business and have been providing legitimate mystery shopping jobs and services for over 20 years.
You can find these and other stories by searching Google or other search engines for terms like “shopper scams”.
We are Satisfaction Services, Inc. ®, The following are not related to our company in any way.
Hrteam AT satisfactionserviceinc.com , hrteam.satisfactionservicesinc1 AT live.com This Name is not anyone that works with or for Satisfaction Services Inc. The Mystery Shopping Company there is no one named Michael Grant HR Director - that works with our company.
WE HAVE NEVER MADE ANY STATEMENT OR OFFER like this: “You would earn $400 per Evaluation Assignment completed.” -- This statement is not made by Satisfaction Services the real mystery shopping company.
Another Email Mystery Shopping SCAM - There is NO JOHN XXX that has ever worked for Satisfaction Services---- THIS IS NOT A REAL OFFER FOR REAL WORK- Professional Shopping Companies have you sign up on their own WEBSITE____________
The Fake Job offer reads *** Hello there,
My name is John XXX ,and I am the head of Human Resources at Satisfaction Service Inc. Satisfaction Service Inc is a very indigenious Mystery Shopper Organisation that provides mystery shopping programs and service evaluations to restaurants, bars, hotels, spas, retail stores, limited service restaurant chains, banks, jewelry and eyeglass companies. Providing mystery shoppers to businesses nationwide and worldwide through SSI's preferred vendor shopping services to the Hospitality Industry, Foodservice Industry, Consumer Electronics Association, National Restaurant Association members, manufacturers, retailers and resellers. We are presently in need of prospecting Individual who would love to work as one of our prestigious Shoppers. If you are interested do send in the information to firstname.lastname@example.org (this is not our email address) so we can look into places where your services would be needed.
It continues asking you to supply your personal information, to be a shopper with Satisfaction Services you would sign up via our Website not through an EMAIL
The end of scam alert
Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs
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Secret Shoppers for Your Company
06-Oct-2010 5:15 PM