In The News - Mystery Shopping Using Real Secret Shopper News
Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. News Shopping Shoppers _
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Mystery Shopping In TheNews - Mystery Shoppers and Managing The Customer Experience - Customer Satisfaction Feedback Service

Satisfaction Services is a leading mystery shopping company we have been featured in the News, Magazines / News Articles and on Network TV including the Today Show on NBC, featuring Mystery Shoppers, Secret Shopping and Improving Customer Service and Hospitality.

Work Force Performance Workforce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE

Today Show Customer Service Secret shoppers Satisfaction Services Mystery Shoppers spotlight poor customer service trend on TODAY Show NBC

Today Show News Video Segment Link

This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. MORE

Florida Restaurant Association Florida Restaurant Lodging Assoc
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success

In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. More


Grocery headquarters
FOOD FORUM - The bottom line on customer service
A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. MORE

Pizza Magazine PMQ Shoppers Service PMQ's Pizza Magazine
Mystery Shoppers - Putting the carrot before the stick

With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. MORE 

Secret shopping puts customer service under microscope
Have you ever been in the grocery check-out bagging your own stuff while two or three store clerks stand not too far away talking loudly about taking their upcoming 10-minute break or when their shifts end for the day? MORE

QSRQSR Quality Speed Restaurant Success
QSR | Quality and Speed for Restaurant Success Sep 6, 2006

Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. MORE

Small things can add up to a happy, loyal customer...or lost business
Do you know how much your customers are worth? More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. MORE

Marketing News
Internal evaluation programs aid campaigns

Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? MORE


Paint and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. MORE


Earnshaws -Defining difference
Learn how boutique owners are using customer service to distinguish themselves from the competition. 

As big-box retailers expand into every town across America with their low-low prices and comfortably predictable store environments, and a record number of etailers make shopping simple for consumers in even the most remote locales, independent children’s wear boutiques must find innovative ways to stand out. Rather than embrace BOGO blow-outs and marketing blitzes, savvy shop owners are simply focusing on old fashioned customer service. Establishing their businesses as not only places to make money, but as extensions of their own homes, they’ve discovered that no amount of free shipping can beat a sincere smile. MORE


Avant Garde Opportunities
Satisfaction Services is a leading provider of quality and service evaluation programs, a mystery shopping concept. Mike Albert founded Satisfaction Services Inc. in 1989. With many years of experience in restaurant and service businesses, Albert had used mystery shopping services with varying levels of disappointment.  MORE

Today's Video Pick - MSN Money

Successful Complaining © MoneyTalks NewsHow to complain successfully

MSN link to Customer Service Featured Segment " Money Talks" The "Customer service hall of shame" with Stacy Johnson - | News That Pays


Mike Albert Founder of Satisfaction Services is a keynote speaker on customer service and the guest experience. Managing the Customer Experience - The steps of Service - Five Steps to stellar customer service..

How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding, you can make extra money secret shopping.  Secret shopping is a part time job done by assignments. If you want to join our secret shoppers learn more about secret shopping here>

Mystery Shopping Site Site Map - Mystery Shopping News News - Mystery Shopping Service Mystery Shopping - Customer Experience Customer Experience Management - Customer Service Customer Service - Mystery Shopping Jobs Shopping Jobs - Mystery Shopping Business Mystery Shoppers for Your Company

Satisfaction Services, the leading provider of quality and service evaluation programs, a concept of "mystery shopping", providing information about your customers and customer service from the customers perspective.

Over 20 years of successful mystery shopping & providing mystery shopping evaluation services to many retail, restaurant, hospitality and service companies worldwide.

Our mystery shoppers are highly trained in all areas of customer service and customer satisfaction.

Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our mystery shopping services.
Mike Albert, founder, Satisfaction Services Inc. Customer Service Evaluations and Mystery Shopping Company

Satisfaction Services Has been featured on The TODAY SHOW and Money Talks also Mike Albert has written several articles on "customer service", the "customers perspective", the "steps of service", customer loyalty, guest service and business success published in "Nations Restaurant News", "FRLA", "Marketing News" PMQ's "Pizza Magazine" "Hot Slice", Retailer, "Grocery Headquarters" and many other magazines and publications.


In the News - Using Mystery Shoppers and Secret Shopping Services



SSI Houston was featured in a recent article in Restaurant Startup & Growth Magazine

The Private Eye - Finding Hiring and Using Mystery Shoppers

Jon Kasman says that restaurant operators know that the key to keeping loyal customers is, above all else, quality service. Mystery shopping provides a look at “the true customer experience from an unbiased view,” he says, and that mystery shopping is “like having another set of eyes” and who wouldn’t benefit from that? More



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