Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers Mystery Shopping Customer Survey Satisfaction Services, Inc. Surveys _
_ Mystery Shopping Secret Shoppers Customer Satisfaction Services _
_
Home _ Clients _ Services _ Shoppers _ Interested Clients _ Franchise and partnerships _ Contact us _ The art of mystery shopping
_
_ Survey Customer Satisfaction Surveys - Guest Survey _ Client Customer  Log In _
Shoppers Log In
_ _ _

_ _ _ _ _ _ _
   
Client Login Client Demo Sales Information F A Q Testimonials

Customer Satisfaction Surveys - Improve your Customer Service by evaluating your customer satisfaction with surveys and evaluations on the customers experience from the customers' perspective.

Customer satisfaction feedback is necessary to understand how satisfied your guests are with their experience.

We all know customer satisfaction is essential to the survival of our businesses. The best way to find out whether your customers are satisfied is to ask them.

Satisfaction Services offers a variety of customer satisfaction services, secret shopping programs, customer surveys by telephone or guest checks, inbound call center and outbound telephone call surveys and customer satisfaction surveys, polls and market research.

There are several steps and opportunities to Improving Customer Service in every business- Satisfaction Services is a leader in understanding and evaluating Customer Service and Customer Satifaction for success in your business.

Customer Satisfaction Surveys and Customer Feedback

In today's uncertain economy, we are all trying to improve our bottom-line. This should not mean sacrificing your customer service or the Customers Experience. Statistics reveal 8 out of 10 customers who receive poor service will not communicate their experience with the merchant and will never visit that business again! Consumers will return to the businesses in which they felt their patronage was most valued

Once you have a clear understanding of your customers, you have the key to establishing and maintaining their loyalty. Building customer loyalty using real insights from the customers perspective and marketing strategies can help cultivate stronger relationships with millions of customers. This means your brand stands out and your bottom line benefits.

 Customer Loyalty and Guest Satisfaction

Satisfaction Services offers 20 years of experience mystery shopping providing services including - mystery shopping  - customer satisfaction surveys and guest feedback programs which can increase your employee productivity, customer loyalty, and increase sales.

For 30 years, Satisfaction Services has been providing major companies, restaurants, multi unit restaurants, retail stores, manufacturers and service industry companies in customer satisfaction evaluation programs, motivating their employees to improve their service performance, resulting in higher sales and increased profits

By combining your specific objectives, our 30 years of experience gathering customer service data through Mystery Shopping or customer service satisfaction evaluations, and "real-time" online reporting solutions, you will gain a better perspective of your company - your customers' perspective!

Understanding and improving your Customers Experience is imperative to your business' success. By improving your company's overall customer loyalty and your staff productivity and hospitality, you can increase sales and profit margins, you will benefit from the Satisfaction Services offers.
More Information about Custmer Satisfaction Surveys and Programs >>

Small things can add up to a happy, loyal customer...or lost business - Canadian Retail Management - Do you know how much your customers are worth? More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. MORE about Customer Satisfaction & Loyalty

Work Force Performance WorkForce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE

The TODAY Show
Satisfaction Services spotlights poor customer service trend on Today Show
This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. MORE

FRL Florida Restaurant & Lodging
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success

In a recent Zagat Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. MORE

 

Grocery Headquarters Magazine
FOOD FORUM
- The bottom line on customer service

A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. MORE from The Food Forum Grocery Customer Service

Pizza Magazine Pizza Marketing Quarterly PMQ
Mystery Shoppers - Putting the carrot before the stick

With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. MORE 

Today Show The TODAY Show
Satisfaction Services spotlights poor customer service trend on Today Show

This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. MORE

FRL Florida Restaurant & Lodging
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you

Service with a Smile: The Key to Success

In a recent Zagat Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. MORE

Small things can add up to a happy, loyal customer...or lost business - Canadian Retail Management
Do you know how much your customers are worth? More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. MORE

Marketing Power American Marketing
Internal evaluation programs aid campaigns

Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? MORE

Paint and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. MORE

 

Work Force Performance Work Force Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE

Customer Surveys offer feedback on products and services customer satisfaction surveys give you the insights you need to make better decisions. Businesses who measure customer satisfaction are a third more likely to describe themselves as “successful” than those who don’t.

Customer Loyalty

Surveys can help you discover your most loyal customers. No matter what you call them, they’re your answer to knowing exactly what you’re doing right, what to keep doing, and what to start doing. Showing customers that you’re listening goes a long way.

Improve the customer experience

Customer satisfaction surveys are a great tool to drive regular communication between you and your customers. They can act as a reminder that you’re there—and that you value their business.

Mike Albert is a keynote speaker about customer service and the guest eXperience. The steps of Service to Improve Service. Customer Service - articles, guest speaker, steps of service, customer loyalty, satisfaction services - guest satisfaction

Satisfaction Services, Inc.®

800-564-6574

Please call us we look forward to speaking with you!

 

Mystery shopping companies in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers service and mystery shopping jobs nationwide and International Shopping Service.

Mystery Shopping :: Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopper Services :: Mystery Shopping Jobs

Contact Us About Service

Satisfaction Services Inc. ® 800-564-6574

Mystery Shopping Site Site Map - Mystery Shopping News News - Mystery Shopping Service Mystery Shopping - Customer Experience Customer Experience Management - Customer Service Customer Service - Mystery Shopping Jobs Shopping Jobs - Mystery Shopping Business Mystery Shoppers for Your Company

 

Customer satisfaction Contact Satisfaction Services Surveys

Customer Satisfaction Surveys Service

Some of the Customer Satisfaction Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Satisfaction Surveys- Guest Response programs- Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center

We look forward to talking with you, please call US

800-564-6574

Satisfaction Services, Inc. ®

"Service is our Passion"

 

People will forget what you said, people will forget what you did, but people will never forget how you made them feel."

-Maya Angelou / American Writer

Customer Satisfaction Survey Service

 

What are Customer Satisfaction Surveys?

Customer satisfaction is at the core of human experience, reflecting our liking of a company’s business activities. The best customer satisfaction surveys measure how products and services supplied by a company meet, exceed or fall short of customer expectation.

Why Conduct Customer Satisfaction Research?

Customer satisfaction surveys help you confirm what your customers like, dislike or what they would like to see improved. The fastest way to improve is by listening and then acting on what your customers really want.

High levels of customer satisfaction are strong predictors of customer retention, customer loyalty, and product repurchase. Effective businesses focus on creating and reinforcing positive experiences to retain existing customers and add new customers.



Contact Us we look forward to talking with you about your company no matter how small or large your company is to us you are important-

800-564-6574 / 954-564-6570

Satisfaction Services Inc. ®

Email

 

 

   
   


       
_ _ _
Satisfaction Services Inc., Focusing on the formula for success in your business.

©2007 Satisfaction Services, Inc. All rights reserved.
Contact Us : Privacy : Customer Shopping Services: Site Map

Satisfaction Services, Inc. ® The Mystery Shopping Company
Copyright © 2007 - 2010 Secret Shopper