Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
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 Mystery Shopping Hotels - Secret Shoppers Services - Mystery Guests

Truly great customer service is the key to success in any business. Hotel mystery shoppers, secret shopping and customer experience management services are the way to measure the customer experience, guest satisfaction and increase occupancy rates and your hotels profit margin and guest loyalty.

SSI's founder, Mike Albert, was quoted recently stating:

"Great service is only a great service when it has been ordered , bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your hotel is always based on their experience of the product and service they receive. Our custom tailored hotel shopping programs provide actionable data for informed decision making.

Measuring and monitoring service gives your staff confidence in delivering your concept to your specifications. Customer service should be the number one priority of all your staff, from staff who answer the phone, to those who deal with suppliers. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. hotel shoppers give you an opportunity to correct mistakes before word of mouth negatively impacts your business"

Using SSI's "hotel shoppers is a direct and reliable method of assessing customer experience and satisfaction. No other method can replace simple, effective feedback from an anonymous hotel shopper more commonly known as a secret shopper. By visiting your hotels anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different hotel shoppers make several visits over a period of weeks or months depending upon what type of service or hotel services you are evaluating.

Each hotel shoppers program is tailored to the clients needs.

Satisfaction Services Inc are specialists in hotel mystery shopping and are market leaders in our field. Our shopper results will give you unparalleled insight into customer experience and satisfaction. Our guest shoppers examine professionalism, sales techniques, closing skills, customer follow up and a whole range of other skills. Detailed guest feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your hotels loyal customer base and market share. Use our hotel shoppers evaluations and "Top of the industry" back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable hotel shoppers program and learn what a trustworthy "hotel mystery shopping" program is all about!

Please visit our hotel mystery shopping client demo to see what your hotel shoppers program will look like.

hotel mystery shopping
Some hotel services we evaluate are guest services, front desk staff, hotel restaurants, hotel bars, gift shops, reservations, hotel visits, over night stays, room service, hotel maintenance, hotel boutiques, hotel staffing, spa services, salons, pool bars, cafes, guest comments, guest services, guest surveys concierge services, catering services and event planning , valet and bellman services, convention planning.


guest shopping serviceWe customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customer. We then communicate the results back to you in an accurate, comprehensive and timely manner.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of any mystery shopping company.

Evaluations and backup reports are delivered via our website typically within 24 hours.

Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.

Contact Satisfaction Services about Mystery Shopping Services for your Hotels, Resort, Spa Services and
Hotel restaurants and bars. 1-800-564- 6574

Hotel Association Florida Restaurant & Lodging AssoCIATION
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success

In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. MORE


Satisfaction Services is the leading provider of secret shopping programs that are quality and service evaluation programs providing information about your customer service from the customers perspective and customer feedback. We are the only legitimate "Satisfaction Services" mystery shopping company and a leader in the industry since 1988.
With 20 years of success of Mystery Shopping with Secret Shoppers providing Quality and Service Evaluations, Customer Satisfaction Surveys and Consumer Research to leading retail, restaurant, hospitality and service companies worldwide.

Our secret shoppers are highly trained for their mystery shopping jobs in all areas of customer service and customer satisfaction.

Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our mystery shopping services.
Mike Albert, founder, Satisfaction Services Inc. Mystery Shopping Company

Site Map - News - Mystery Shopping Customer Service - Customer Experience and "Mystery Shoppers" for your Company

Satisfaction Services offers Mystery Shopping Services, Mystery Guest, and restaurant shoppers to the Hospitality Industry. Members of lodging and restaurant associations. Satisfaction Services has been featured on The TODAY SHOW and Money Talks also Mike Albert has written several articles on "customer service", the "customers perspective", the "steps of service", customer loyalty, guest service and business success published in "Nations Restaurant News", "FRLA", "Marketing News" PMQ's "Pizza Magazine" "Hot Slice", Retailer, "Grocery Headquarters" and many other magazines and publications.

Mystery shopping hotels in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers service and mystery shopping jobs nationwide and International Shopping Service.



Hotel Shopping Service


Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs -

Instant Voice Response

Contact Us 1-800-564-6574 or locate an office to assist you

guest shopping


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