Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Mystery SHopping Company Satisfaction Services, Inc. _
_ Mystery Shopping News about secret shoppers _
Home _ Clients _ Services _ Shoppers _ Interested Clients _ Franchise and partnerships _ Contact us _ The art of mystery shopping
_ Latest News Secret shoopers make money _ Clients Log In _
Shoppers Log In
_ _ _
_ _ _ _ _ _ _
Client Login Client Demo Sales Information F A Q Testimonials

Mystery Shopping News - Secret Shoppers & Good Customer Service

Satisfaction Services as a leading mystery shopping company has been featured in Magazines / News Articles and on Network TV featuring Mystery Shoppers and Improving Customer Service.

Today Show Customer Service Secret shoppers Satisfaction Services Secret Shoppers spotlight poor customer service trend on TODAY Show NBC

Today Show Video Segment Link


This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team of secret shoppers had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. More

Quality Digest Quality Digest
Five Steps to Stellar Customer Service
How do you achieve stellar customer service? By following five easy steps.  More



Florida Restaurant Association Florida Restaurant Lodging Assoc
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success

In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. More

Grocery Headquarters Grocery headquarters
The bottom line on service
A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. More

Pizza Magazine PMQ PMQ's Pizza Magazine
Mystery Shoppers - Putting the carrot before the stick

With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. More

Money Talks
Secret shopping puts customer service under microscope

Have you ever been in the grocery check-out bagging your own stuff while two or three store clerks stand not too far away talking loudly about taking their upcoming 10-minute break or when their shifts end for the day? More

QSR Restaurant Success QSR
Quality and Speed for Restaurant Success Sep 6, 2006

Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. More

Small things can add up to a happy, loyal customer...
or lost
"Do you know how much your customers are worth?" More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. More

Marketing News Marketing News
Internal evaluation programs aid campaigns

Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? More

Retailer Paint and Decorating Retailer Magazine
No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. More



Earnshaws Earnshaws Business to Business Magazine Children's Market - The Defining difference
Learn how boutique owners are using customer service to distinguish themselves from the competition. 

As big-box retailers expand into every town across America with their low-low prices and comfortably predictable store environments, and a record number of etailers make shopping simple for consumers in even the most remote locales, independent children’s wear boutiques must find innovative ways to stand out. Rather than embrace BOGO blow-outs and marketing blitzes, savvy shop owners are simply focusing on old fashioned customer service. Establishing their businesses as not only places to make money, but as extensions of their own homes, they’ve discovered that no amount of free shipping can beat a sincere smile. More

Work Force Performance Workforce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. More

Restaurant News

Nations Restaurant News
Wingstop franchisee: Secret to mystery shopper success is good service for all - Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant in Mentor on the Lake, Ohio. More

Avant Garde Opportunities
Satisfaction Services is a leading provider of quality and service evaluation programs, a mystery shopping concept. Mike Albert founded Satisfaction Services Inc. in 1989. With many years of experience in restaurant and service businesses, Albert had used mystery shopping services with varying levels of disappointment.  More

Today's Video Pick - MSN Money

Successful Complaining © MoneyTalks NewsHow to complain successfully

MSN link to Customer Service Featured Segment " Money Talks" The "customer service hall of shame" with Stacy Johnson - | News That Pays


Mike Albert Founder of Satisfaction Services is a keynote speaker about customer service and the guest experience. Managing the Customer Experience - The steps of Service - Five Steps to stellar customer service..


How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding, you can make extra money secret shopping.  Secret shopping is a part time job done by assignments. If you want to join our secret shoppers learn more about secret shopping here>

Site Map - News - Interested Clients


Customer Service News Feed US News

"QSR" Quality and Speed for Restaurant Success -Magazine - Article - About Mystery Shopping, About Secret Shoppers - Mystery Diners in Restaurants - also featured in "Nations Restaurant News", PMQ, Pizza Magazine and "Hotslice". FRLA - Restaurant News. Mike Albert founder of Satisfaction Services is also a keynote speaker on customer service and guest experience. Make Extra money Secret Shopping for extra income and benefits.



Mystery Shopping Customer Service "Shoppers" visit businesses to evaluate customer service, product quality and delivery.


In the News

Restaurant Shoppers

SSI Houston was featured in a recent article in Restaurant Startup & Growth Magazine

The Private Eye - Finding Hiring and Using Mystery Shoppers

Jon Kasman says that restaurant operators know that the key to keeping loyal customers is, above all else, quality service. Mystery shopping provides a look at “the true customer experience from an unbiased view,” he says, and that mystery shopping is “like having another set of eyes” and who wouldn’t benefit from that? More

Customer Service News Feed US News






be a secret shopper

How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding.  Secret shopping is a part time job done by assignments.

More about Being a Secret Shopper Here




_ _ _
Satisfaction Services Inc., Focusing on the formula for success in your business.
©2007 Satisfaction Services, Inc. All rights reserved.
Contact Us : Terms & Conditions : Privacy : Site by TSDG