Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. _
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Mystery Shopping and Customer Satisfaction Surveys and Service -
Mystery Shopping programs for 20 years

To complement our Mystery Shopping and Evaluation Services, we now offer a variety of Customer Feedback Services and Programs -

Call Center, Telephone Based Customer Surveys, Guest Reponse - IVR - Comment Cards and Customer Satisfaction Survey Programs

Satisfaction Services, Inc.®

Corporate Headquarters - Florida

Mickie Caracatsanis, Managing Partner
P.O. Box 11045
Fort Lauderdale,
Florida 33339
United States of America

Clients Email Us

Evaluators / Shoppers Email

Phone: 954-564-6570 or 800-564-6574
Fax: 954-564-1032


Jon Kasman, Managing Partner
5535 Memorial Drive
Suite F, Box 422
Houston, Texas 77007


Phone: 713-609-9909 or 866-496-2295 - Toll Free
Fax: 713-609-9011


Metro D.C.
Laura Miller, Managing Partner
PO Box 1380
Maryland 20875-1380


Phone: 877-305-SHOP (7467) - Toll Free
Fax: 877-659-7748

Any business organization or company that has staff and management delivering a product or service to consumers needs to understand their customers' experience and our mystery shopping / secret shoppers programs and back up reports are important tools to achieve your goals. Understand your Customers Experience from the Guests perspective.

Satisfaction Services leading Mystery Shopping Company can provide Mystery Shopping for all types of businesses. We will customize a shopping program for your business. We are the chosen provider for several industries.

Mystery Shopping Customer Service- Mystery Shopping Your Business

mystery shopping nationwide

What is mystery shopping?

Businesses hire mystery shopping companies to conduct research at the client's business. Most often, this research takes the form of mystery shoppers posing as customers of the client's business and engaging in typical customer activities. The mystery shopper reports on the experience as directed by the client. The mystery shopping company then gathers the data and supplies it to the client. The client uses the information for internal purposes; usually to improve customer service, check on integrity and build better customer relations to improve sales and profits.


Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Your Customer Experience from the Guests Perspective : Secret Shopping Services :: Mystery Shoppers Jobs & Services :: Be Secret Shopper


Site Map - News - "Customer Service" and "Mystery Shoppers"

Mystery shopping companies in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming.

Satisfaction Services offers Secret Shoppers Service and Mystery Shopping Programs Nationwide and International Shopping Services.



Best Mystery Shopping Company

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and Programs - Guest Service Checks Secret Shopper Programs -
IVR - Customer Experience Management Tools



Evaluators Area for our Mystery Shoppers - Questions and Answers

Evaluators Questions & Answers about Payment for Completed Evaluations

Evaluators Please Refer To Your Training Documents For Each Assignment by Logging jn - your Login info is in your assignment email

You Will not be able to Login if you are an evaluator and you do not have any current evaluation assignments. Please email Evaluators / Shoppers Email with any other questions or for assignments











We look forward to talking with you, Please Contact Us

Satisfaction Services Inc. ®

    Mystery Shopping all areasof the USA -Nationwide and International Mystery Shoppers., Offices in Florida, Ft. Lauderdale, Knoxville, Tennesseee, Houston Texas, Metro Dc , Maryland

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