Spa shoppers

Truly great customer service is the key to success in any business. Spa shoppers are the way to measure the customer experience and guest satisfaction.

SSI's founder, Mike Albert, was quoted recently stating:

"Great service is only a great service when it has been ordered, bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your spa and services is always based on their experience of the product and service they receive. Our custom tailored spa shopping programs provide actionable data for informed decision making.

Measuring and monitoring service gives your staff confidence in delivering your concept to your specifications. Customer service should be the number one priority of all your staff, from staff who answer the phone, to those who deal with all services. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival spa next time. Spa shoppers give you an opportunity to correct mistakes before word of mouth negatively impacts your business"

Using SSI's spa shoppers is a direct and reliable method of assessing customer experience and satisfaction. No other method can replace simple, effective feedback from an anonymous hotel shopper more commonly known as a secret shopper. By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the services and experience. Different spa shoppers make several visits over a period of weeks or months depending upon what type of services you are evaluating.

Each spa shoppers program is tailored to the clients needs.

Satisfaction Services Inc are specialists in spa shopping and are market leaders in our field. Our spa shopper results will give you unparalleled insight into customer experience and satisfaction. Our spa shoppers examine professionalism, treatments, sales techniques, closing skills, customer follow up and a whole range of other skills.

Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share. Use our spa shoppers evaluations and "Top of the industry" back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable spa shoppers program and learn what a trustworthy “spa shoppers” program is all about!

Please visit our client demo to see examples of shoppers programs.