Secret Shoppers - Florida Mystery Shopping Company

Satisfaction Services is a Leader in the Secret Shopping Industry

Providing Secret Shoppers and customer satisfaction surveys and service evaluations to leading Florida Companies since 1988. Satisfaction Services Headquarters are in Ft. Lauderdale, Florida.

We provide mystery shopping services, quality and service evaluation programs to some of the top restaurant, retail, auto, beauty salons and spas, financial institutions, municipalities, restaurants, hotels, hospitality and tourism companies in Florida and around the world.

Secret Shoppers are a neccessity to improve your companies customer service and customer relationships.

Truly great customer service is the key to success in any business.

Using secret shoppers is a way to measure customer satisfaction with direct customer feedback from the cutomers perspective

Build your business with loyal customers in your business with a secret shopper program that is custom tailored for your company.

Comment cards are often misleading and are often filled out without regard to your real concerns but as a way to win items and get disccounts. Our Secret Shopper programs will give you real feedback from your customers perspective.

SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your company is always based on their experience of the product and service they receive. Our custom tailored secret shopping services programs provide actionable data for informed decision making.

Measuring and monitoring service gives your staff confidence in delivering your concept to your specifications. Customer service should be the number one priority of all your staff, from staff who answer the phone, to those who deal with suppliers. Secret shoppers monitor service delivered throughout your company. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. Secret shopper services gives you an opportunity to correct mistakes before word of mouth negatively impacts your business."

Secret shoppers & our secret shopping services are a direct and reliable method of assessing customer experience and satisfaction. No other method can replace simple, effective feedback from anonymous secret shoppers, more commonly known as a mystery shoppers. By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different secret shoppers make several visits over a period of weeks or months depending upon what type of service you are evaluating.

Each secret shoppers program is custom tailored to the clients needs.

Satisfaction Services Inc are specialists in secret shoppers & secret shopping services and are market leaders in our field.

Our secret shoppers results will give you unparalleled insight into customer experience and satisfaction. Our evaluators examine professionalism, sales techniques, closing skills, customer follow up and a whole range of other skills.

Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share. Use our Secret shopping service evaluations and "Top of the industry" back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable secret shopping program and learn what a trustworthy "secret shoppers" program is all about!

Please visit our Secret Shoppers client demo to see an example of what your Evaluation / Secret Shopping program will look like.


Secret shoppers are your "insight" to the "Customers Perspective" and Guest "Feedback".

Secret Shopping your Companies Customer Service- Secret Shopping Your Business

Some of the Services we offer as a leading Secret Shopping Company: Secret Shoppers - Mystery Diners - Call Center - IVR - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards - Customer Satisfaction Programs - Market Research - Competitor Web Survey - Guest Service Checks - Secret Shopper Programs

Secret Shoppers

Mystery Shopping

Guest Relations

Guest Services

Integrity Shops

Secret Shopping Hotels

Mystery Shopping All Types of Businesses/Customer Service/State

Florida Restaurant Secret Shoppers/ Hotels & Resorts

Loss Prevention - Mystery Shopping & Service Evaluation

Satisfaction Services - Shopper Programs Since 1988

Spa Service Evaluations

Secret Shoppers

Customer Satisfaction Surveys - Service Evaluations

IVR- Satisfaction Services brings IVR (Voice Response) to our other Customer Satisfaction Programs

Florida Restaurant Lodging Association
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success
In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. More About Secret Shoppers

Some of the types of service & companies we provide service to :

Restaurants
Bars
Compliance Guidelines
Retail Businesses
Parks - Attractions
Entertainment Venues
Hotels and Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Hospitality Industry
Liquor Controls
Tobacco - Alcohol
Age Compliance
Loss Prevention
Retail Stores
Optical
Medical
Banking
Financial Institutions
Automotive Sales and Service
Car Wash - Oil Change
Mortorcycle
Convenience Stores
Property Management
Condominium Sales
Manufacturers
Service Providers
Franchise Compliance
Spa Service
Day Spa
Tobacco Compliance

You can find articles of us in Marketing News, Grocery Headquarters, Pool & "Spa", Restaurant News, Today's Restaurant News, TV, The Today Show, Business News, Radio, Nations Restaurant News, Business Journal, Money Talks, South Florida Business. The Best Mystery Shopping in Quality and Service

Contact Us 1-800-564-6574 We look forward to talking with you.

Site Map - News - Mystery Shopping - Customer Experience Management - Customer Service - Shopping Jobs - Secret Shoppers for Your Company

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Secret Shoppers / Customer Satisfaction Service Evaluations in all areas of Florida, including : We serve all of the counties of Florida: Including Broward, Dade, Palm Beach, Monroe, Orange , Marion, Lake, Seminole, Volusia, Brevard, Indian River, St Lucie, Citrus, Hillsborough, Manatee, Pinellas, Sarasota, Leon, Columbia, Duvall, St Johns, Flagler, Martin, Monroe, Lee, Collier, Charlotte, Dade, Glades, Hendry, Highlands, Okeechobee, Palm Beach, and St. Lucie, Miami Beach, South Beach, Ocean Drive, The Florida Keys, Boca Raton, and the Space Coast, Daytona, Delray Beach, Disney and Orlando , Fort Walton , Gainesville, University of Florida, Jacksonville , Lake City, Naples, Palm Beaches, Pensacola, Plantation, North Palm Beach, South Beach, Gold Coast, Sanibel and Captiva Island, Sarasota, Tampa , Tallahassee, Treasure Coast, Fort Pierce, Port St. Lucie, Stuart, Vero Beach.

Site Map News Articles/Press Mystery Shopping
Customer Experience Management Customer Satisfaction
Customer Service Secret Shoppers for Your Company

Press Release, News, Articles about Secret Shoppers Customer Service and Mystery Shopping Articles "QSR" Quality and Speed for Restaurant Success -Magazine - Article - About Mystery Shopping, About Secret Shoppers - Mystery Diners in Restaurants - also featured in "Nations Restaurant News", PMQ, Pizza Magazine and "Hotslice". FRLA - Restaurant News.

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Secret Shopper Jobs - Satisfaction Services Inc. is constantly seeking secret shoppers or service evaluators to perform our "mystery shopping jobs" and service audits.

How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding.  Secret shopping is a part time job done by assignments.

What is secret shopping?

Businesses hire secret shopping companies to conduct research at the client's business. Most often, this research takes the form of secret shoppers posing as customers of the client's business and engaging in typical customer activities. The secret shopper reports on the experience as directed by the client. The secret shopping company then gathers the data and supplies it to the client. The client uses the information for internal purposes; usually to improve customer service, check on integrity and build better customer relations to improve sales and profits.

What is a secret shopper?

A secret shopper is an independent contractor who seeks and accepts secret shopping job assignments from secret shopping companies. Once an ssignment is accepted, the secret shopper will evaluate an establishment as a typical customer, following a set of guidelines provided by the secret shopping company. After the evaluation, the shopper compiles a report and submits it.

What is the most important thing to know about being a secret shopper?

If you become a secret shopper you will have many responsibilities. You will have to be organized, motivated, observant, dependable and an excellent writer.

To be an excellent secret shopper you must make a commitment to follow the shopping scenarios, read the training and understand each shopping evaluation job assignment before you do the secret shop. Secret shopping is work it is a real important part time job Satisfaction Services and other secret shopping companies will depend on you to be observant, detailed, timely and dependable. .

Site Map - News - Mystery Shopping - Customer Experience Management - Customer Service - Shopping Jobs - Secret Shoppers for Your Company

Secret Shoppers and Mystery Shopping Company Services in State of Florida and Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Orlando, Altamonte, Tampa St. Petersburg, Sarasota, Fort Myers, Sanibel, Naples, Marco Island, Gainesville, Lake City, Winter Park, Key West, Islamorada, The Florida Keys, South Beach, Ocean Drive, Miami, Coral Springs, Plantation, Fort Lauderdale, Palm Beach, West Palm Beach, Boca Raton, Jacksonville, Vero, Melburne, Daytona, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers Service and Mystery Shopping Programs and Jobs Nationwide, Coast to Coast and International Shopping Service.

SECRET SHOPPERS : Shopping State of Florida, service list - Customer Satifaction Surveys and Evaluations - Customer Feedback - Restaurant - Bars - Hotels - Chain Stores - Retail - Hotel -Spas - Day Spa - Destination Spa - Automotice - Car Services - QSR - Malls - Banks - Financial Institutions - Franchise - Compliance - Entertainment Venues - Theme Park - Resorts - Nationwide & Worldwide Secret Shopping Service - Trained Secret Shoppers - Orlando - Orange County - Jacksonville - Sarasota - Naples - Tampa - West Palm Beach - Boca - Dade County - Miami - Fort Lauderdale - Broward County - Key West- The Florida Keys - South Beach - Florida Restaurant & Lodging Association - Hospitality - Tourism - Convention Speaker - Mike Albert

Florida Restaurant Association

"Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our secret shopper services."

We Look Forward To talking with you - PLEASE Contact Us 1-800-564-6574 or 954-564-6570

Email

Corporate Headquarters - Florida

Mickie Albert Caracatsanis, Managing Partner
P.O. Box 11045
Fort Lauderdale,
Florida 33339
United States of America

Phone: 954-564-6570 / 800-564-6574

Secret Shoppers visit your business secretly, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different secret shoppers make several visits over a period of weeks or months depending upon what type of service you are evaluating.

Each secret shoppers program is custom tailored to the clients needs.

Contact Us 1-800-564-6574 We look forward to talking with you.

Satisfaction Services Inc. ®
Secret Shoppers
PO Box 11045 Ft Lauderdale, Florida 33339

Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs

With Our Mystery Shopping Programs and Service Evaluations you Have 24/7 Access to Your Evaluations and Back Up Reports From Anywhere you Have Access To The Internet.

Mike Albert, one of the founders of our company has been in the restaurant and hospitality industry for over 30 years as a former restaurant owner and a multi-unit operator. He is also a motivational speaker on Customer Service and Hospitality.

He speaks at corporate meetings, to groups and at conventions for all types of industries, such as Consumer Electronics Shows, CEA, Para, Retailer, Marketing and Restaurant Shows and Expos - Mike Albert Email

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How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding.  Secret shopping is a part time job done by assignments.

More about Being a Secret Shopper Here