Secret shoppers

Truly great customer service is the key to success in any business. Secret shoppers and secret shopper services is the way to measure the customer experience and guest satisfaction.

SSI's founder, Mike Albert, was quoted recently stating:

"Great service is only a great service when it has been ordered bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your company is always based on their experience of the product and service they receive. Our custom tailored secret shopping services programs provide actionable data for informed decision making.

Measuring and monitoring service gives your staff confidence in delivering your concept to your specifications. Customer service should be the number one priority of all your staff, from staff who answer the phone, to those who deal with suppliers. Secret shoppers monitor service delivered throughout your company. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. Secret shopper services gives you an opportunity to correct mistakes before word of mouth negatively impacts your business."

Secret shoppers & our
Secret shopping services are a direct and reliable method of assessing customer experience and satisfaction. No other method can replace simple, effective feedback from anonymous secret shoppers, more commonly known as a mystery shoppers. By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different secret shoppers make several visits over a period of weeks or months depending upon what type of service you are evaluating.

Each secret shoppers program is custom tailored to the clients needs.

Satisfaction Services Inc are specialists in secret shoppers & secret shopping services and are market leaders in our field. Our secret shoppers results will give you unparalleled insight into customer experience and satisfaction. Our evaluators examine professionalism, sales techniques, closing skills, customer follow up and a whole range of other skills.

Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share. Use our Secret shopping services evaluations and "Top of the industry" back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable secret shopping services program and learn what a trustworthy "secret shoppers" program is all about!

Please visit our Secret Shoppers client demo to see what your Mystery shopping program will look like.