Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
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Restaurant Mystery Shopping Evaluators - Evaluate Customer Service and Get Customer Satisfaction and Guest Feedback

Great customer service is key to success in restaurant profitability and is the way to measure the customer experience and guest satisfaction in your restaurant.

Our selection and training of evaluators for your restaurant (s) is based on over 20 years of successful experience providing "mystery shopping" to many of the most prominent "restaurant, hospitality and service companies worldwide".

Our mystery shopping programs are custom tailored for your restaurant concept or concepts, providing mystery shoppers for all types of restaurants and restaurant services, limited service, QSR, coffee shops, full service, fine dining, take-out and delivery restaurants.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of a mystery shopping company.

You only get one chance to make a good first impression or said another way; as soon as your customers walk through the front door they are already forming their impression of your restaurant depending on how clean the entry way is, how fresh and pleasing the air is, and how the host greets them, how long does it take a server to greet them and offer drinks.

Restaurants use mystery shopping more than any other industry. Shoppers can come in and objectively evaluate all of these things (and dozens more), tie that data to guest satisfaction data, and prioritize among the many drivers of guest loyalty and advocacy.

QSR Restaurant Success QSR - Quality and Speed for Restaurant Success - Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight.
More About Restaurant Shoppers

Nations Restaurant News NRN

Nations Restaurant News
Wingstop franchisee: Secret to mystery shopper success is good service for all - Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant in Mentor on the Lake, Ohio. MORE

Our restaurant mystery shopping programs are unparalleled in the restaurant / bar and hospitality industry!

However you refer to us: Restaurant Shoppers, restaurant shopping services, mystery diners, secret shoppers, shopping restaurants, restaurant shoppers, restaurant bar spotters...we are a vendor of one of the most important services in your restaurant and that is understanding your customers.

Mystery Shoppers for restaurants, bars, hotels, spas, resorts, also called Secret Shoppers and Mystery Dinrs. Our Customer Service Evaluators are Experienced "Restaurant" SECRET Shoppers.

Bar spotters

Guest Relations

Guest Services

Integrity Shops

Mystery Shopping

Mystery Shopping Hotels

Mystery Shopping My Business

Restaurant Secret Shopping - Customer Service Evaluations Feedback

Loss Prevention - Shrinkage

Secret Shoppers

Satisfaction Services - Spa Service Evaluations

IVR- Satisfaction Services brings IVR (Integrated Voice Response)

Rewarding staff from positive evaluation results and customer feedback programs.


Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs

Contact Us 1-800-564-6574 or locate an office to assist you

mystery shopping co locations


Site Map - News - "Customer Service" and "Mystery Shoppers"

Restaurant News on Customer Service - Today Show Video



Restaurant Customer service perspective feedback

Restaurant staff customer service rewarding feedback

Some of the Shopping Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks Secret Shopper Programs -

Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.

Instant Voice Response


Mike Albert, founder of Satisfaction Services has been featured in Magazines / News Articles and on Network TV featuring "Customer Service & Mystery Shoppers".

Mike is a keynote speaker on the "Customer Experience and Guest Service". Mike has been in the restaurant and hospitality industry for over 30 years as a former restaurant owner and a multi unit operator.



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Satisfaction Services Inc., Focusing on the formula for success in your business.

Mystery Shopping Since 1988

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