What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out
of the office, remember that old adage, 'When the cat's away…'
because while your 'mice' might not be playing, they might not be
providing the type of customer service you'd like.
The TODAY Show
Satisfaction Services spotlights poor customer service trend
on Today Show
This morning, mystery shoppers from Satisfaction Services were
featured on a Today Show segment about the decline of customer
service. To investigate claims that service is at an all time low,
the team had taken hidden cameras into leading retail establishments
and later critiqued the film footage of both good and bad service
for Today Show viewers.
Florida Restaurant Lodging Assoc
People dine where they feel good, and
an effective quality and service evaluation program will ensure they
feel good with you
Service with a Smile: The Key to Success
In a recent Zagat Survey, 72 percent of the respondent complaints
were service-related. That is a staggering number, but not entirely
surprising given the current state of customer service.
The bottom line on service
A well-run quality evaluation program can be a key reason your
shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do
your checkers and front line employees know? If a family spends $100
per week and shops your chain for the next 20 years, it is worth
$104,000 to your company. Losing just 10 of those customers can mean
losing $1 million.
PMQ's Pizza Magazine
Mystery Shoppers - Putting the carrot before the stick
With customers buried under Ipods and text messages, the
human touch such as common courtesy and civility just ain’t hip anymore.
When you’re giving pizzas away, two for five bucks, who has time to
smile? Who needs to? Mike Albert, founder of Satisfaction Services, a
leading service evaluator based in Fort Lauderdale, Fla, thinks the lost
art of courtesy should be re-discovered.
shopping puts customer service under microscope
Have you ever been in the grocery check-out bagging your own stuff
while two or three store clerks stand not too far away talking
loudly about taking their upcoming 10-minute break or when their
shifts end for the day?
QSR Quality Speed Restaurant Success
QSR | Quality and Speed for Restaurant Success Sep 6, 2006
Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it
would be nice to be able to read customers’ minds. Secret shoppers,
who are clandestine agents sent to evaluate your business, can
provide that insight.
Small things can
add up to a happy, loyal
Do you know how much your
customers are worth? More importantly, do your store employees and
servicemen know? If a family uses your cleaning and maintenance services
weekly and spends a $100 per month, they are worth $24,000 to your
company over the next 20 years. Losing just 10 customers can mean losing
almost a quarter of a million dollars. MORE
programs aid campaigns
Why would a marketing
publication, namely Marketing News, devote a special section
entirely to customer satisfaction? A better question might be, why
spend thousands or millions of dollars in creating a product or
concept and then spend thousands or millions of dollars in
advertising to drive people to the product or service, if you don’t
know what you are doing to the customer when they finally do come
into your business? MORE
and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the
best in town. Or is it? Maybe you haven’t paid much attention to your
customer service lately. Maybe you’ve hired an employee or two who could
be doing better on the sales floor. Or, maybe you just assume a customer
isn’t receiving great service at the big box store around the corner, so
you’re sure she is coming to your store for the topnotch service. Plus,
your contractor sales seem to be doing well—they may or may not be
increasing but you think they’re about the same as the previous years.
Earnshaws -Retail Stores
Learn how boutique owners are using customer service to distinguish
themselves from the competition.
big-box retailers expand into every town across America with their
low-low prices and comfortably predictable store environments, and a
record number of etailers make shopping simple for consumers in even
the most remote locales, independent children’s wear boutiques must
find innovative ways to stand out. Rather than embrace BOGO
blow-outs and marketing blitzes, savvy shop owners are simply
focusing on old fashioned customer service. Establishing their
businesses as not only places to make money, but as extensions of
their own homes, they’ve discovered that no amount of free shipping
can beat a sincere smile. MORE
Satisfaction Services is a leading provider of quality and service
evaluation programs, a mystery shopping concept. Mike Albert founded
Satisfaction Services Inc. in 1989. With many years of experience in
restaurant and service businesses, Albert had used mystery shopping
services with varying levels of disappointment. MORE
Satisfaction Services, the leading provider of quality and service evaluation programs, a concept of "mystery shopping", providing information about your customers and customer service from the customers perspective.
Over 17 years of successful mystery shopping & providing mystery shopping evaluation services to many retail, restaurant, hospitality and service companies worldwide.
Our mystery shoppers are highly trained in all areas of customer service and customer satisfaction.
Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our mystery shopping services.
Mike Albert, founder, Satisfaction Services Inc. Mystery Shopping Company
Satisfaction Services Has been featured on The TODAY SHOW and Money Talks also Mike Albert has written several articles on "customer service", the "customers perspective", the "steps of service", customer loyalty, guest service and business success published in "Nations Restaurant News", "FRLA", "Marketing News" PMQ's "Pizza Magazine" "Hot Slice", Retailer, "Grocery Headquarters" and many other magazines and publications.