Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers Surveys Evaluations _
_ Mystery Shopping Customer Satisfaction _
Home _ Clients _ Services _ Shoppers _ Interested Clients _ Franchise and partnerships _ Contact us _ The art of mystery shopping
_ Tennessee Secret Shoppers Shopping Customer Satisfaction _ Clients Log In _
Shoppers Log In
_ _ _
_ _ _ _ _ _ _

Mystery Shopping and Secret Shoppers in Tennessee since 1988

We provide mystery shopping services, secret shoppers, quality and customer satisfaction service evaluation programs to some of the top retail, restaurant, hotels, hospitality and tourism companies in Tennessee, Bristol,
Johnson City, Gatlinburg, Pigeon Forge, Sevierville, Knoxville, Chattanooga, Nashville, Memphis and other areas in Tennessee.

We shop and provide all of our other services in all states in the US, Canada, and worldwide.

Our secret shoppers and mystery shopping programs:

  • Increase the quality of your consumers' experience

  • Build loyalty with your customer

  • Reward staff and management

  • Increase sales and profits

We believe we constantly deliver the most objective, comprehensive and timely mystery shopping reporting available.


We assign mystery shoppers based on our clients' profile and have an extensive database of mystery shoppers in all areas of Tennessee including Bristol, Gatlinburg, Johnson City, Knoxville, Memphis, Nashville, Pigeon Forge including all other areas of Tennessee. We will customize your evaluation and training material based on your criteria. Our mystery shopping programs are completely tailored for your business.

Each "mystery shopping" assignment is tailored to the clients needs and every mystery shopping program is custom designed for your concept or type of business.

Mystery shops / evaluations are available to you within twenty four hours. We take great pride in the fact that we strive to provide the highest quality quality and service evaluations' or mystery shopping available.

Customer Experience Measurement and Management

Mystery Shopping and Guest Survey Programs

By using a mystery shopping program you will be provided with a tactical look into your store operations and compliance. You will be able to utilize the data to improve your performance which will result in a more consistent, high-quality experience for all of your guests.

Mystery Shopping and Guest Surveys are two very unique research data streams that serve different purposes. Mystery shopping is intended to measure restaurant /store-level performance to operational standards. When operational standards are aligned with the needs and desires of the restaurant’s guests, guest surveying provides validation that the tactical actions performed each day by the restaurants are creating loyal customers and return guests. When these data streams are separate and not acted on in conjunction, only part of the story is revealed. The integration of these data sets allows an organization to truly leverage the insights available from these customer experience management programs.

Executing mystery shop programs is critical to validate and measure operational procedures to ensure a consistent guest experience.

Mystery Shopping /Secret Shoppers and Guest Surveys For all Companies

Compliance Guidelines
Retail Businesses
- Clothing, Jewelry, Footwear, Boutiques
Electronics, Cell Phone, Cable, Office Supply
Parks - Attractions
Entertainment Venues
Hotels and Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Hospitality Industry
Liquor Controls
Tobacco - Alcohol
Age Compliance
ranchisee Compliance
Loss Prevention
Retail Stores
Financial Institutions
Automotive Sales and Service
Car Wash - Oil Change

Convenience Stores
Property Management
Condominium Sales
Service Providers
Franchise Compliance
Spa Service
Day Spa
Compliance Audits

Restaurant News Mystery Shoppers Nations Restaurant News
Wingstop franchisee: Secret to mystery shopper success is good service for all - Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant. MORE

Guest Relations

Guest Services

Integrity Shops

Mystery Shopping - Tennessee Shoppers

Mystery Shopping Tennessee Hotels

Mystery Shopping Business

Tennessee Restaurant Secret Shoppers

Tennessee Restaurant Mystery Diners

Satisfaction Services - Mystery Shopping & Service Evaluations

Secret Shoppers

Mystery Shopping :: Over 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Customer Service Management Tools


Mystery Shopping Site Site Map Mystery Shopping News News Articles/Press Mystery Shopping Service Mystery Shopping
Customer Experience Customer Experience Management Customer Service Customer Satisfaction Customer Service Customer Service Customer Service Secret Shoppers for Your Company


According to U.S. Bureau of Economic Analysis, in 2005 Tennessee's gross state product was $226.502 billion, making Tennessee the 18th largest economy in the nation.

Major corporations with headquarters in Tennessee include FedEx Corporation, AutoZone Incorporated and International Paper, all based in Memphis; Pilot Corporation, Ruby Tuesday based in Knoxville; Eastman Chemical Company, based in Kingsport; and the North American headquarters of Nissan, based in Franklin.

We offer Secret Shopper Programs to all areas of Tennessee. Mystery Shopping, Customer Satisfaction, Guest Surveys Services /Evaluations

Bristol, Tn. 37620

Johnson City, Tn. 37601

Nashville, Tn. 37211

Maryville, Tn.

Memphis, Tn. 38103

Knoxville, Tn. 37920

Chattanooga, Tn. 37402



Gatlinburg and the Smoky Mountains 37738

Pigeon Forge 37862

Sevierville, Tn. 37864

Alcoa, Tn.

Clarksville, Tn.

Some of the Services we offer as a leading Mystery Shopping Company Worldwide: Secret Shopper Programs - Mystery Diners - Customer Satisfaction Services - Satisfaction Surveys - IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs

Contact Us 1-800-564-6574

Tennessee Office - Gatlinburg, Tn. Sevier County


Tennessee Hospitality Association | Nashville, TN - ...

Tennessee Hospitality & Tourism Association. Tennessee is known for its great hospitality and tourism

Greater Nashville Hospitality Association | Greater Nashville ...

Greater Nashville Hospitality Association

The Greater Chattanooga Hospitality Association ...

Gatlinburg Hospitality Association - Lodging, Attractions

The purpose of the Gatlinburg Hospitality Association, LLC is to represent the ... member makes you part of the Tennessee Hospitality Association's network, …

Pigeon Forge Hospitality Association

Pigeon Forge, Tennessee area lodging .. TN, 2015– The Pigeon Forge Hospitality Association is hosting a ... convention and visitors bureaus, the lodging and restaurant industry, city and …

Greater Knoxville Hospitality Association - iKnowKnoxville ›

Greater Knoxville Hospitality Association. A not for profit membership organization for hotels/motels, restaurants, venues, attractions, service and suppliers of the ...

Metropolitan Memphis Hotel and Lodging Association ...

MMHLA is the source for information, education and the advocacy voice for the hotel/lodging industry in Memphis and the state of Tennessee.

Tennessee Hospitality Association

500 Interstate Blvd S Ste 304
Nashville, TN 37210-4634
Phone: (615) 385-9970
Web site:

Gatlinburg, TN. ChamberMember of the Gatlinburg, Tn Chamber of Commerce

Tennessee- Gatlinburg Knoxville areas Secret Shopper

Satisfaction Services Inc. ® Please call us we look forward to speaking with you about our Services 800-564-6574 or 954-564-6570

Tennessee Restaurants, Banks, Entertainment Venues, Grocery Stores, Car Services, Theme Parks, Movie Theaters, Retail Stores, Malls, Sports Venues: Shopping Customer Service In Tennessee for over 20 years, since 1988

Mystery Shopping Site Site Map Mystery Shopping News News Articles/Press Mystery Shopping Service Mystery Shopping
Customer Experience Customer Experience Management Customer Service Customer Satisfaction
Customer Service Customer Service Customer Service Secret Shoppers for Your Company

Press Release, News, Articles about Secret Shoppers Customer Service and Mystery Shopping Articles "QSR" Quality and Speed for Restaurant Success -Magazine - Article - About Mystery Shopping, About Secret Shoppers - Mystery Diners in Restaurants - also featured in "Nations Restaurant News", PMQ, Pizza Magazine and "Hotslice". FRLA - Restaurant News.

Copyright © 2007 , 2009 Satisfaction Services, Inc ® Mystery Shopping Index to Customer Service Improvement Programs & Secret Shopper Services for Companies


Mystery Shopping Company Contact

Mystery shopping Tennessee

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Service Evaluations Telephone Surveys - Customer Satisfaction Surveys - Customer Loyalty - Guest Surveys Exit Surveys - Comment Cards Programs - Web Response Guest Service Checks - Complaince Checks and Audits -Secret Shopper Programs - IVR

Contact Us 1-800-564-6574

WE LOOK Forward to Talking With You About Your Company and our services

Customer Service Secret Shopping

We have Secret shoppers for all types of Businesses in Tennessee Shopping Companie Since 1988
Our Gatlinburg, Sevier County, Tn 37738 - Knoxville area Office was opened in 2008, By our Founder Mike Albert

Mike Albert  Customer Satisfaction Services shoppers / Speaker


Mke Albert Speaker Customer Service

Mike Albert - Founder of Satisfaction Services, Inc. and is a guest speaker on Hospitality, The Customer Experience and Customer Service

Satisfaction Services, Inc.®

Some of the Services we offer as a Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center
and Customer Feedback - Guest Service Checks Secret Shopper Programs

Service is our passion,
Satisfaction Services, Inc. ®

We look forward to talking with you, Please Contact Us






Gatlinburg, TN. Chamber Customer Satisfaction Shopping Shoppers Service Member of the Gatlinburg TENNESSEE Chamber of Commerce



_ _ _
Satisfaction Services Inc., Focusing on the formula for success in your business.

©2007 Satisfaction Services, Inc. All rights reserved.
Contact Us : Terms & Conditions : Privacy : Site Map

The Mystery Shopping Company
Copyright © 2007 - 2010 Secret Shoppers for Companies in all Industries