Customer Experience Management and Improving Customer Relationships

"The Customer Experience" - Mike Albert speaks on Customer Experience Management, The Value of the Customer Relationship and Guest Loyalty -

We all know what our customer experiences and their satisfaction is essential to success in todays economy. How do we find out about our customers experience and whether our customers are satisfied? The best way to find out whether your customers are satisfied is to ask them.

Customer Experience Management and Improving Customer Relationships

Mike Albert is a featured keynote speaker at conventions and annual management conferences for all types of industries. Mike speaks to groups and has been featured on the Today Show, Money Talks and CNN. As founder of Satisfaction Services Inc. the leader in Quality & Service Evaluation Programs or Mystery Shopping Services, Mike has over 20 years of experience improving customer service and creating "The Customer Experience". He has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers.

Florida Restaurant & Lodging Association

People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you

Service with a Smile: The Key to Success

In a recent "Zagat" Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service.


Measuring and monitoring performance and the delivery of service is not a new concept. Doing it right and consistently can mean a much bigger bottom line.

Mike Albert is the founder and CEO of Satisfaction Services, Inc., a leading provider of quality and service evaluation programs and an FRLA member.

News Articles - Steps to Stellar Service
QSR
Quality and Speed for Restaurant Success Sep 6, 2006
Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. MORE

Magazine Articles, News, Restaurant, Retail, Marketing, Industry publications, Electronics Industry CEA, Para, TODAY Show segment on customer service and articles on the Steps of Service and Guest Loyalty and Staff Rewards,Restaurant News

"QSR" Quality and Speed for Restaurant Success -Magazine - Article - About Mystery Shopping, About Secret Shoppers - Mystery Diners in Restaurants - also featured in "Nations Restaurant News", PMQ, Pizza Magazine and "Hotslice". FRLA - Restaurant News.

Member of The Florida Restaurant & Lodging Association - FLRA - Convention Speaker Texas Restaurant Show, Southwest Food Expo, CEA, Para, -Florida Restaurant Show -Speaker- "Mike Albert" Keynote speaker Customer service and the Guest Experience

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards - Data Programs - Guest Service Checks Secret Shopper Programs - IVR