Truly great guest relations is a key to success in any business.
Monitor and measure your guest relations with our mystery shopping
Mike Albert, co-founder of satisfaction services inc, was recently
quoted saying "Great service is only great service when it has been
ordered , bought and consumed. Loyal guests are built from great
guest service. Learn from your guests perspective, your guests
perception of your services as they are delivered and monitored
through mystery shopping.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of
their guests all the time.
A guests opinion of your company is always based on their experience
of the product and service they receive. After all this is guest
This means that all members of your staff work in your guest
relations department. Guest service should be the number one
priority of all your staff, from staff who answer the phone, to
staff who deal with your guest in any way in their job or service.
Statistics show that for every guest complaint received by a company
there are another ten dissatisfied guests who simply moan to friends
and use a rival company next time.
Mystery Shopping is a direct and reliable method of assessing your
guest relations and guest satisfaction. No other method can replace
simple, effective feedback from an anonymous guest, more commonly
known as a Mystery Shopper or mystery guest. A guest visits your
business anonymously posing as a typicfal guest. They then complete
a detailed critique of their visit, giving you a complete evaluation
of the guest service and experience. Different guests or mystery
shoppers make scheduled visits scheduled on your needs and criteria.
Each guest relations program is tailored to the clients needs.
Satisfaction Services Inc are specialists in "Guest Relations"
Programs / Mystery Shopping Services and are market leaders in our
field. Our guest service evaluation reports will give you
unparalleled insight into your guests experience and satisfaction.
We examine professionalism, sales techniques, closing skills,
property, response to requests, any and asll services provided and a
whole range of other skills.
Detailed feedback about problems with guest service or guest
relations is vital if you want to retain and expand your loyal
customer base and market share.
Please visit Guest Relations Services DEMO
for more information about how to work with Satisfaction
Services, inc.and make our mystery
shopping services work for you.