Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
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Guest Relations

Truly great guest relations is a key to success in any business. Monitor and measure your guest relations with our mystery shopping services.

Mike Albert, co-founder of satisfaction services inc, was recently quoted saying "Great service is only great service when it has been ordered , bought and consumed. Loyal guests are built from great guest service. Learn from your guests perspective, your guests perception of your services as they are delivered and monitored through mystery shopping.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of their guests all the time.

A guests opinion of your company is always based on their experience of the product and service they receive. After all this is guest relations.

This means that all members of your staff work in your guest relations department. Guest service should be the number one priority of all your staff, from staff who answer the phone, to staff who deal with your guest in any way in their job or service. Statistics show that for every guest complaint received by a company there are another ten dissatisfied guests who simply moan to friends and use a rival company next time.

Mystery Shopping is a direct and reliable method of assessing your guest relations and guest satisfaction. No other method can replace simple, effective feedback from an anonymous guest, more commonly known as a Mystery Shopper or mystery guest. A guest visits your business anonymously posing as a typicfal guest. They then complete a detailed critique of their visit, giving you a complete evaluation of the guest service and experience. Different guests or mystery shoppers make scheduled visits scheduled on your needs and criteria. Each guest relations program is tailored to the clients needs.

Satisfaction Services Inc are specialists in "Guest Relations" Programs / Mystery Shopping Services and are market leaders in our field. Our guest service evaluation reports will give you unparalleled insight into your guests experience and satisfaction. We examine professionalism, sales techniques, closing skills, property, response to requests, any and asll services provided and a whole range of other skills.

Detailed feedback about problems with guest service or guest relations is vital if you want to retain and expand your loyal customer base and market share.

Please visit Guest Relations Services DEMO for more information about how to work with Satisfaction Services, inc.and make our mystery shopping services work for you.



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