and Service Evaluation Programs by Satisfaction Services
Do you really understand what your customers experience when
they interact with your employees, products or in your environments
(stores, websites, etc.)?
Did you know that approximately 70% of dissatisfied customers will not
come back because of poor service or product quality?
How can you collect independent and objective feedback on your business
that is not tainted with any corporate or inside influence?
The Integrated Customer Experience Solution
The Satisfaction Services customer feedback and shopper program provides an integrated platform for
evaluating diverse customer contact channels including physical
locations, customer feedback, call centers, and web sites. Observation
data gathered from each of the various channels is formatted for timely
analysis and comparison over time. The modular functionality allows you
to pick and choose those customer channels that are important to your
business. Integrity and objectivity are the foundation of the program
with a target result of providing you reliable and accessible
information, the critical input that supports a superior decision-making
process. Achieving this goal will increase your customer retention and
build your profitability. The following diagram outlines the structure
of our program:
The satisfaction Services program assists you in
developing and improving upon one of your key business assets - the
perceived quality level of the products and services being delivered to
Why Satisfaction Services?
Programs customized to your specific objectives & needs
Web-based reporting providing you accurate & immediate customer feedback
Modular program & data structure allowing you to integrate website &
service center evaluations, internal audits & other feedback tools
(comment cards, etc.)
Data integrity from an experienced, active & geographically diverse
Improved understanding of your customer experience, employee
performance, marketing & merchandising programs & training effectiveness
Specialized training of the evaluators specific to your program &
Industry leadership, experience & a proven system to maximize the use of
The database utilized by Satisfaction Services allows you to analyze
trends and track progress against objectives. Evaluations are collected
via the Satisfaction Services web portal and stored so that you can
examine any of your reports from any period at any time. Weekly, monthly
and year-to-date results are compiled by franchise, location, district,
and region, as well as by each question on your evaluation. This
organized data structure allows you to perform analysis by business
unit, individual, and/or company. This concept and proprietary system of
data retention and manipulation is a distinct benefit that Satisfaction
Services provides to every client.
About Satisfaction Services
For over 20 years, Satisfaction Services has been assisting a range of
retail, restaurant, and service organizations to continually improve
service to their customers. Our programs utilize a specialized form of
mystery shopping and other data gathering methods to give you insight
and understanding of the quality and service levels in your
organization. Our team brings decades of combined experience from the
industries that we support which allows us to create and implement
programs with an understanding of your challenges.
Please call us at (800) 564-6574 or email
firstname.lastname@example.org additional information and details
as to how Satisfaction Services can build a unique program for your
company. We hope that you will take a few minutes to learn more about
how our team is helping companies be service leaders in their industries
Satisfaction Services Inc..
Below is a partial client list that Satisfaction Services has worked
Cold Stone Creamery
Eastern Mountain Sports
Eye Glass World
|Select Restaurants Inc.
Today Show Mystery Shopping Video Segment Link
Contact US About Mystery Shopping, Secret Shoppers Programs and Customer Feedback Information: Satisfaction Services nationwide and International Service.
We look Forward to talking with you : 800-564-6574