Criteria Report for LIMITED SERVICE RESTAURANT CORP for - ALL LOCATIONS for April 2001
Hospitality
Question
Score Percent
Welcoming greeting
100
Window person friendly
100
Thanked for patronage
100
Business appreciated
100
Group average
100
Guest Service
Question
Score Percent
Order taken promptly
100
Order repeated
67
Order and change correct
100
Order repeated as handed
67
Service time 4min or less
67
Correct food order
r
83
Suggestive selling
17
Uniform clean / name tag
67
Apology for 4min or more
83
Staff working quickly
100
Group average
73
Product
quality
Question
Score Percent
Entree temperature
100
Entree appearance
100
Side temperature
100
Side item taste
67
Side appearance
100
Drink flavorful
83
Food of highest quality
83
Group average
88
Cleanliness
Question
Score Percent
Parking lot clean
83
Grounds clean / maintained
100
Dumpster doors closed
67
Menu board clean/well lit
100
Window area clean
83
Group average
86
OVERALL AVERAGE IS 85
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