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Mystery Shoppers | Improve Customer Service | Satisfaction Services Customer Service Trends
Satisfaction Services spotlights poor customer service trend
on Today Show
WHAT:
This morning, mystery shoppers from Satisfaction Services were
featured on a Today Show segment about the decline of customer
service. To investigate claims that service is at an all time low,
the team had taken hidden cameras into leading retail establishments
and later critiqued the film footage of both good and bad service
for Today Show viewers.
WHO:
Satisfaction Services. Inc., is a leading provider of quality and
service evaluation programs, a mystery shopper concept. Their highly
evolved technological platform and reporting provides companies
instant access to information that identifies areas of opportunity
in which extra training or communication can mean higher sales,
customer retention/loyalty and frequency.
WHY:
The decline of customer service is a hot topic for consumers, and
the situation does not seem to be improving. Increasingly, customers
are turning to the Internet to vent their frustration against the
companies that have treated them poorly. A quick internet search
using terms "bad service" + blogs will net over 100,000 hits. Today
is an ideal time for businesses to seize the opportunity to stand
out above the crowd with good customer service.
WHEN:
Segment aired February 1, 2006, 8:09 a.m.
ABOUT SATISFACTION SERVICES
For more than 16 years, Satisfaction Services has been assisting a
range of retail, restaurant, and service organizations to
continually improve and monitor service to customers. The
Satisfaction Services team brings decades of combined experience
from the industries that it supports, which allows it to create and
implement customized programs with an understanding of industry
challenges and requirements necessary to manage a successful and
profitable operation.
ABOUT THE POOR CUSTOMER SERVICE TREND
Satisfaction Services wants to spotlight the national trend of poor
customer service so that companies can work to improve it.
Increasingly, customers feel they have no outlet to remedy the
situation, and are turning to the Internet to vent their
frustrations. In a quick search of the terms "bad
service" and "blogs,"
Satisfaction Services found over 100,000 hits.
This is obviously a topic that is top of mind for consumers. As
experts in this area, Satisfaction Services can speak about the
decline of customer service, the importance of developing life-long
customers, fostering company pride and an organization-wide emphasis
on customer experience by through a good evaluation program,
creating an evaluation program that focuses on what employees are
doing right, and a number of other services related topics.
For more information about Satisfaction Services, please call (800)
564-6574or visit
www.satisfactionservicesinc.com.
Today Show - NBC News - Press Release Mystery Shopping and Improving Customer Service |
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Mystery Shopping Customer Service News Satisfaction Services the mystery shopping company has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers.
Satisfaction Services Secret Shoppers customer service trend on The TODAY Show
Today Show Video Segment
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