FRANCHISE MAGAZINE

Avant Garde Opportunities

Satisfaction Services is a leading provider of quality and service evaluation programs, a mystery shopping concept. Mike Albert founded Satisfaction Services Inc. in 1989. With many years of experience in restaurant and service businesses, Albert had used mystery shopping services with varying levels of disappointment.

With a conviction that a mystery shopping concept should provide the information to make good companies great, he set out to build a different kind of mystery shopping
company. Albert believed that if you recognize positive behavior, it will happen with a greater degree of frequency. Clients, therefore, are encouraged to share evaluation criteria with all employees so that everyone knows the goals and expectations that have been established for service to the customer.

The company began offering franchises and licensed offices in select markets in 2003, and has since grown to five offices. Satisfaction Services employs thousands of shoppers worldwide, which has allowed them to provide service to the most prominent retail, restaurant, hospitality and service companies worldwide.

Franchise fees start at $40,000 for a market of less than 500,000 in population, $50,000 for a market of 500,000 to 1 million population and $75,000 for above 1 million in population. The cost of international market licensing agreements is determined on a case-by-case basis. The royalty is 10% of the client fee billing.