To complement our Mystery Shopping and Evaluation Services, we now offer a variety of Customer Feedback Services and Programs -
Telephone Based Surveys Live or Recorded - IVR - Comment Cards and Guest Survey Programs
Mystery Shopping and Customer Service provider Satisfaction Services Inc. provides mystery shopping to
a wide range of clients and companies:
Restaurants and Bars
Parks - Attractions Entertainment Venues
Hotels Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Tobacco - Alcohol
Automotive Sales and Service
Car Wash - Oil Change
Mystery shopping is a valuable necessary tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier mystery shopping service and secret shoppers nationwide and worldwide to all types of businesses. We are “The Mystery Shopping Experts” and you will not find a better mystery shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.
Any business organization who has staff and management delivering a product or service to consumers needs to understand their
customers' experience and our mystery shopping / secret shoppers programs and back up reports are important tools to achieve your goals.
Mystery shopping with 20 years of Customer Service Experience Satisfaction Services is a leading Mystery Shopping Company and can provide Secret Shoppers for all types of businesses. We will customize a quality and service evaluation shopping program for your company.
Mystery Shopping Customer Satisfaction Surveys, Evaluations and Customer Service Feedback - Mystery Shopping all types of Businesses for over 20 years.
Mystery Shopping Programs
Customer Experience Management and Improving Customer Relationships is more important in todays economy.
Mystery shopping and Customer Experience Management Tools are used by companies to measure their customers experience, guest satisfaction, customer service and in market research companies to measure the quality of service or gather specific information about products and services. Secret shoppers posing as normal customers perform specific tasks—such as purchasing a product, asking questions and then provide detailed reports or feedback about their experiences. The most common venues where mystery shopping is used are retail stores, movie theaters, restaurants, fast food chains, banks, gas stations, car dealerships, apartments and health clubs, as well as health care facilities. Mystery shopping is increasingly used to provide feedback on customer services, it is service intelligence provided by guest feedback from the customers perspective or a critique of service and hospitality.
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Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs