"The Customer Experience" - Mike Albert is an authority on customer service and is a featured keynote speaker at conventions and annual management conferences for all types of industries.

Mike Albert speaks about Improving customer satisfaction and service and has been featured on the Today Show, Money Talks and CNN.

As founder of Satisfaction Services Inc. the leader in Quality & Service Evaluation Programs or Mystery Shopping Services, Mike has over 20 years of experience improving customer service and creating ""The Customer Experience. He has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers.

Florida Restaurant & Lodging Association

People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you

Service with a Smile: The Key to Success

In a recent "Zagat" Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service.


Measuring and monitoring performance and the delivery of excellent customer service is not a new concept. Doing it right and consistently can mean a much bigger bottom line.

Mike Albert is the founder and CEO of Satisfaction Services, Inc., a leading provider of quality and service evaluation programs and an FRLA member

News Articles - Steps to Stellar Service
QSR
Quality and Speed for Restaurant Success Sep 6, 2006
Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. MORE ABOUT CUSTOMER SERVICE SHOPPERS

Customer Service Magazine Articles, News, Restaurant, Retail, Marketing, Industry publications, Electronics Industry CEA, Para, TODAY Show segment on customer service and articles on the Steps of Service and Guest Loyalty and Staff Rewards,Restaurant News

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services :: Improving Customer Service and Tourism in States Hospitality :: Keynote Motivational Speaker at Conventions in your state in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers service and mystery shopping jobs nationwide and International Shopping Service.

Site Map - News - "Customer Service" and "Mystery Shoppers"

Member of The Florida Restaurant & Lodging Association - FLRA - Convention Speaker Texas Restaurant Show, Southwest Food Expo, CEA, Para, -Florida Restaurant Show -Speaker- "Mike Albert" Keynote speaker Customer service and the Guest Experience

Mike Albert speaks to groups and has been featured on the Today Show, Money Talks and CNN. As founder of Satisfaction Services Inc. the leader in Quality & Service Evaluation Programs or Mystery Shopping Services, Mike has over 20 years of experience improving customer service and creating "The Best Customer Experience."

Mike Albert is available as a speaker for conventions, meetings and motivational speaker for you next company meeting.

I look forward to being your keynote speaker.

"Customer Service is my passion"

Mike Albert - Founder Satisfaction Services

Mike Albert