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About Satisfaction Services, Inc. ® - The Mystery Shopping and Customer Experience Management Company
Satisfaction Services ® was founded in 1988. We are a leader in mystery shopping and customer satisfaction services, providing secret shoppers and and customer service satisfaction evaluations for over 20 years.
We have been providing secret shoppers and customer satisfaction surveys and service programs to leading companies with nationwide and international services, for over 20 years.
The Integrated Customer Experience Solution - by Satisfaction Services
The Satisfaction Services program provides an integrated platform for
evaluating diverse customer contact channels including physical
locations, customer feedback, call centers, and web sites. Observation
data gathered from each of the various channels is formatted for timely
analysis and comparison over time. The modular functionality allows you
to pick and choose those customer channels that are important to your
business. Integrity and objectivity are the foundation of the program
with a target result of providing you reliable and accessible
information, the critical input that supports a superior decision-making
process. Achieving this goal will increase your customer retention and
build your profitability. The following diagram outlines the structure
of our program:
The Satisfaction Services program assists you in
developing and improving upon one of your key business assets - the
perceived quality level of the products and services being delivered to
your customers.
Why Satisfaction Services?
Programs customized to your specific objectives & needs
Web-based reporting providing you accurate & immediate customer feedback
Modular program & data structure allowing you to integrate website &
service center evaluations, internal audits & other feedback tools
(comment cards, etc.)
Data integrity from an experienced, active & geographically diverse
evaluator pool
Improved understanding of your customer experience, employee
performance, marketing & merchandising programs & training effectiveness
Specialized training of the evaluators specific to your program & evaluation
Industry leadership, experience & a proven system to maximize the use of
your data
Our Technology
The database utilized by Satisfaction Services allows you to analyze
trends and track progress against objectives. Evaluations are collected
via the Satisfaction Services web portal and stored so that you can
examine any of your reports from any period at any time. Weekly, monthly
and year-to-date results are compiled by franchise, location, district,
and region, as well as by each question on your evaluation. This
organized data structure allows you to perform analysis by business
unit, individual, and/or company. This concept and proprietary system of
data retention and manipulation is a distinct benefit that Satisfaction
Services provides to every client.
About Satisfaction Services
For over 20 years, Satisfaction Services has been assisting a range of
retail, restaurant, and service organizations to continually improve
service to their customers. Our programs utilize a specialized form of
mystery shopping and other data gathering methods to give you insight
and understanding of the quality and service levels in your
organization. Our team brings decades of combined experience from the
industries that we support which allows us to create and implement
programs with an understanding of your challenges.
Contact Information
Please call us at (800) 564-6574 or email
contact@satisfactionservicesinc.com additional information and details
as to how Satisfaction Services can build a unique program for your
company. We hope that you will take a few minutes to learn more about
how our team is helping companies be service leaders in their industries
(www.satisfactionservicesinc.com).
"Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our mystery shopping services." - Mike Albert, founder, Satisfaction Services Inc. is a keynote speaker on the guest experience.
News About Satisfaction Services & Secret Shoppers in the News
Satisfaction Services, Inc. ® There are many companies that try to use our name in their advertising, we are the real Satisfaction Services ®. A lthough often imitated the quality of mystery shopping programs we offer will never be duplicated. You will not find a better quality mystery shopping program in quality or price.
Our Customers
Below is a partial client list that Satisfaction Services has worked
with:
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Blockbuster |
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| Bose |
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Cambridge Soundworks |
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Cold Stone Creamery |
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Eastern Mountain Sports |
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Eye Glass World |
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Finish Line |
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MAYORS Jewelers
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| Panera Bread |
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P.F. Chang's |
| Select Restaurants Inc. |
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WingStop Restaurants
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Satisfaction Services® Site Map - News - Interested Clients |
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Some of the Services Satisfaction Services offers as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs - Costomer Satisfaction Surveys - Corporate Research - Market Research - Competitive Shopping - IVR
"Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our mystery shopping services." - Mike Albert, founder, Satisfaction Services Inc. is a keynote speaker on the guest experience.
Contact Satisfaction Services - We Look Forward to Talking With You
1-800-564-6574
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