About Satisfaction Services, Inc. ® - The Mystery Shopping Company and Customer Experience Management Company

Satisfaction Services ® was founded in 1988. We are a leader in mystery shopping and customer satisfaction services, providing secret shoppers and and customer service satisfaction evaluations for 30 years.

Satisfaction Services, Inc. has been providing secret shoppers and customer satisfaction surveys and service programs to leading companies with nationwide and international services, for over 20 years.

The Integrated Customer Experience Solution - by Satisfaction Services
The Satisfaction Services program provides an integrated platform for evaluating diverse customer contact channels including physical locations, customer feedback, call centers, and web sites. Observation data gathered from each of the various channels is formatted for timely analysis and comparison over time. The modular functionality allows you to pick and choose those customer channels that are important to your business. Integrity and objectivity are the foundation of the program with a target result of providing you reliable and accessible information, the critical input that supports a superior decision-making process. Achieving this goal will increase your customer retention and build your profitability. The following diagram outlines the structure of our program:


The Satisfaction Services program assists you in developing and improving upon one of your key business assets - the perceived quality level of the products and services being delivered to your customers.


Why Satisfaction Services?

Programs customized to your specific objectives & needs

Web-based reporting providing you accurate & immediate customer feedback

Modular program & data structure allowing you to integrate website & service center evaluations, internal audits & other feedback tools (comment cards, etc.)

Data integrity from an experienced, active & geographically diverse evaluator pool

Improved understanding of your customer experience, employee performance, marketing & merchandising programs & training effectiveness

Specialized training of the evaluators specific to your program & evaluation

Industry leadership, experience & a proven system to maximize the use of your data

Our Technology
The database utilized by Satisfaction Services allows you to analyze trends and track progress against objectives. Evaluations are collected via the Satisfaction Services web portal and stored so that you can examine any of your reports from any period at any time. Weekly, monthly and year-to-date results are compiled by franchise, location, district, and region, as well as by each question on your evaluation. This organized data structure allows you to perform analysis by business unit, individual, and/or company. This concept and proprietary system of data retention and manipulation is a distinct benefit that Satisfaction Services provides to every client.

About Satisfaction Services
For over 20 years, Satisfaction Services has been assisting a range of retail, restaurant, and service organizations to continually improve service to their customers. Our programs utilize a specialized form of mystery shopping and other data gathering methods to give you insight and understanding of the quality and service levels in your organization. Our team brings decades of combined experience from the industries that we support which allows us to create and implement programs with an understanding of your challenges.

Contact Information
Please call us at (800) 564-6574 or email contact@satisfactionservicesinc.com additional information and details as to how Satisfaction Services can build a unique program for your company. We hope that you will take a few minutes to learn more about how our team is helping companies be service leaders in their industries (www.satisfactionservicesinc.com).

"Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our mystery shopping services." - Mike Albert, founder, Satisfaction Services Inc. is a keynote speaker on the guest experience.

News About Satisfaction Services Inc. & Secret Shoppers in the News

Satisfaction Services, Inc. ® There are many companies that try to use our name in their advertising, we are the real Satisfaction Services ®. A lthough often imitated the quality of mystery shopping programs we offer will never be duplicated. You will not find a better quality mystery shopping program in quality or price.

Our Customers
Below is a partial client list that Satisfaction Services has worked with:

Blockbuster
Bose
Cambridge Soundworks
Cold Stone Creamery
Eastern Mountain Sports
Eye Glass World
Finish Line
MAYORS Jewelers
Panera Bread
P.F. Chang's
Select Restaurants Inc.
WingStop Restaurants

Satisfaction Services® Site Map - News - Interested Clients

Some of the Services Satisfaction Services offers as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs - Costomer Satisfaction Surveys - Corporate Research - Market Research - Competitive Shopping - IVR

"Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our mystery shopping services." - Mike Albert, founder, Satisfaction Services Inc. is a keynote speaker on the guest experience.

Contact Satisfaction Services - We Look Forward to Talking With You
1-800-564-6574

Satisfaction Services Inc. -

Mike Albert - Founder

954-564-6570

Interested Clients Email Us

Satisfaction Services Inc.

PO Box 11045

Fort lauderdale, Fl. 33339 Corporate Headquarters

Mickie Albert

Satisfaction Services Inc.

Operations Florida Managing Partner

Interested Clients Email Us

Satisfaction Services Office Locations

Florida

Maryland

Tennessee

Texas

Washington, DC.