Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers _
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 Mystery Shopping Metro DC - Maryland Office

We provide mystery shopping services, quality service evaluation programs to some of the top retail, restaurant and hospitality companies in Maryland and the Metro Dc Area. Satisfaction Services has been providing Mystery shopping programs for 20 years.

Our mystery shopping programs:

  • Increase the quality of your consumers' experience

  • Build loyalty with your customer

  • Reward staff and management

  • Increase sales and profits

We believe we constantly deliver the most objective, comprehensive and timely mystery shopping reporting available. We specialize in secret shopper evaluation programs for restaurants, hotels, retail stores, banks, measure your customer service, hospitality and salesmanship, services and products.

* Our business is customizing your mystery shopping program and providing you the best in shopping / evaluation services

We provide Secret Shopper Services: Customer Service Evaluations for all types of Businesses in Maryland and the Metro Dc area, and offer service worldwide, some of the services we provide are listed below:

Bar spotters Bar Spotting
Guest Relations

Guest Services

Integrity Shops

Mystery Shopping

Mystery Shopping Hotels

Mystery Shopping Business - Service

Restaurants Mystery Shopping

Metro DC | Maryland Restaurant Secret Shoppers

Satisfaction Services - Mystery Shopping & Service Evaluations

Secret Shoppers

Customer Satisfaction Surveys - Service Evaluations

We assign mystery shoppers based on our clients' profile and have an extensive database of mystery shoppers in all areas of Maryland and Washington DC. We will customize your evaluation and training material based on your criteria. Our mystery shopping programs are completely tailored for your business.

Each "mystery shopping" assignment is tailored to the clients needs and every mystery shopping program is custom designed for your concept or type of business.

Mystery shops / evaluations are available to you within twenty four hours. We take great pride in the fact that we strive to provide the highest quality quality and service evaluations' or mystery shopping available.

DC, Metro DC - Mystery Shopping :: Quality & Service Evaluations

Satisfaction Services, Inc.® The Mystery Shopping Company

Jon Kasman

Houston Office Managing Partner

Phone: 866-496-2295
Fax: 713-893-4132


Please call us we look forward to speaking with you!



Site Map - News - "Customer Service" and "Mystery Shoppers"

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience :: Mystery Shoppers Jobs & Services ::

DC, Metro DC and Maryland Area Information and Facts

Washington DC :
Living the Legacy: Lincoln in DC: DC is joining in a national celebration of Lincoln's 200th birthday with more than 80 special events, programs, hotel packages, restaurant offers and more, starting with an inauguration inspired by Honest Abe himself

March -April, 2010
National Cherry Blossom Festival: DC's annual spring celebration of Japanese culture returns...

Maryland is a state located in the Mid Atlantic region of the United States, bordering Virginia, West Virginia and the District of Columbia to the south and west, Pennsylvania to the north, and Delaware to the east.

Maryland 10 largest cities : Baltimore, Frederick, Gaithersburg, Rockville, Bowie, Hagerstown, Annapolis, Salisbury, College Park, Greenbelt

Mystery Shopping Metro DC, District of Columbia, Maryland - Worldwide Mystery Shopping Service since 1988

Mystery Shopping Businesses Customer Service - Evaluating / Shopping Customer Service - Restaurants, Chain Stores, Banks, Entertainment Venues, Grocery Stores, Car Services, Theme Parks, Movie Theaters, Retail Stores, Malls, Hotels and Spas , Sports Venues. Shopping Customer Service In Washington, Metro DC, Maryland for over 20 years.

Satisfaction Services since 1988 - Service is our Passion



Mystery Shoppers Service Evaluations

Mystery shopping Metro DC  / Maryland

Satisfaction Services, Inc.® The Mystery Shopping Company


Please call us we look forward to speaking with you!


Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center

Jon Kasman

Houston Office Managing Partner

Phone: 866-496-2295
Fax: 713-893-4132


Metro DC , Germantown, Maryland all States



Any business organization or company who has staff and management delivering a product or service to consumers needs to understand their customers' experience and our mystery shopping / secret shoppers programs and back up reports are important tools to achieve your goals.



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Satisfaction Services Inc., Focusing on the formula for success in your business.

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Satisfaction Services, Inc. ® The Mystery Shopping Company
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