Mystery Shopping by Satisfaction Services -

"Our mystery shoppers are your typical customers and they will evaluate your company from the customers perspective".

Mystery shopping for great customer service is key to success. We customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customer.

We then communicate the results back to you in an accurate, comprehensive and timely manner. Evaluations and backup reports are delivered via our website typically within 24 hours.

Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.


We select and train our evaluators / shoppers based on your typical customer profile. We review each evaluation or mystery shop before you receive it. We provide aggregate reporting on the results in a variety of formats based on your needs.

Weekly, monthly and year to date results are compiled by location, district, region, franchise, all locations and by each question on the evaluation. We are the constantly evolving mystery shopping company, our back up reporting and types of reports are unsurpassed. Including target reporting, drill down features and data analysis in a variety of formats.

Our concept of mystery shopping, our secret shopper programs and services:

Customer service evaluators / secret shoppers visit your business to evaluate customer services and product, salesmanship, hospitality...

These evaluations are done anonymously, with our evaluators posing as regular customers. These evaluators then complete a detailed critique, including a detailed written summary/story line of the visit, designed specifically for your business.

We customize each clients evaluation criteria to meet the goals and expectations you have established for your customer. We then communicate results back to you in an accurate, comprehensive and timely manner.
 

• Secure online access to all evaluations, data available 24/7 from anywhere in the world with internet access
• Leading edge reports (Aggregate reporting, charts, graphs, trends, etc.)
• Completely customizable forms and evaluation programs - tailored to each client
• Market research
• Incentive and recognition programs
• Competitor evaluations & research - Compliance Audits
• Superior scheduling and reviewing techniques

Some of our other services:

• Web Survey - Receipt Based Web Survey
• Compliance Audit - Point of Sale - Steps of Service
• Telephone follow ups - our customer satisfaction team performs follow up telephone interviews to determine your success with your customers or potential clients.
• Telephone surveys (in bound and out bound) - Designed to measure the quality of your telephone effectiveness with your customers and ensure sales results.
• Comment Card programs, comment cards - develop or track your existing program with detailed reporting.
• Exit Surveys - develop or track your existing program with detailed reporting.
• Website Evaluations - determine ease of use, time of access, follow up e-mail, delivery notification - Web Surveys.
• Focus groups
• IVR (Instant Voice Recognition)
• Call Center Programs

Satisfaction Services, Inc.®

865-809-0423

Please call us we look forward to speaking with you!

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Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services

Site Map - News - Mystery Shopping - Customer Experience Management - Customer Service - Shopping Jobs - Mystery Shoppers for Your Company

Mystery Shopping Jobs - Satisfaction Services Inc. is constantly seeking mystery shoppers or service evaluators to perform our "mystery shopping jobs" and service audits. How do I become a mystery shopper? Satisfaction Services Is accepting qualified individuals to become mystery shoppers. It is work, however it can be fun and rewarding.  Mystery shopping is a part time job done by assignment or Mystery Shops.

Join our Mystery Shoppers: Our mystery shoppers must be dependable, accurate, thorough and reports must be submitted correctly within 12 hours after your mystery shopping assignment or mystery shop. SSI has mystery shops available in most areas of the US and Canada

Mystery Shopping Directory of Service

Bar Spotters - Secret Shoppers and Bartenders Integrity

Guest Relations

Guest Services

Integrity Shops

Mystery Shopping Hotels

Mystery Shopping My Business

Restaurant Mystery Diners Shoppers

We are Satisfaction Services, Inc. ®, The “Mystery Shopping” company -

Please beware of scams that offer high paying, get rich as a mystery shopper jobs and check cashing schemes. Mystery Shopping is a real part time job and you can not get rich quickly as a mystery shopper, mystery shoppers must complete mystery shopping assignments and there is work involved . Beware of any mystery shopping or survey scheme that sounds too good to be true.

Mystery Shopping Scam Alert: April 18, 2011

There are disreputable companies scamming shoppers.

One of the latest and more serious we've heard about is a company sending out large advance cashiers checks. The shopper is told to send a Money Gram or Western Union to a person keeping part of the check for themselves. However, the check is not legitimate and bounces, leaving the shopper without any money to cover the Money Gram. News About Mystery Shopping Scam Alert Read More

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Press Release : News, Articles about Customer Service : Mystery Shopping Motivational Speaker Mike Albert : Mystery Shopping Franchise Opportunity

We offer a variety of Customer Feedback Services and Programs -
Call Center, Web Survey- Receipt Based Survey- POS - Telephone Based Customer Surveys, Guest Reponse - IVR - Comment Cards and Customer Satisfaction Survey Programs

Satisfaction Services, Inc.®

865-809-0423

Please call us we look forward to speaking with you!

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center

Mystery Shopping Scam Alert: 4/1/, 2011

We do not send out large checks to be cashed and are not involved in anyway with Western Union, Kmart or Walmart. There are disreputable people and companies scamming shoppers. Using our name and other shopping providers companies name'

One of the latest and more serious we've heard about is a company sending out large advance cashiers checks. The shopper is told to send a Money Gram or Western Union to a person keeping part of the check for themselves. However, the check is not legitimate and bounces, leaving the shopper without any money to cover the Money Gram. News About Mystery Shopping Scam Alert Read More